Samidini Athukorala
Auckland,New Zealand
Summary
With a strong administrative and customer service background, I bring expertise in handling guest inquiries, managing financial transactions, and ensuring seamless operations-skills critical for the Night Audit / Guest Service Coordinator role. My experience in diverse environments, including high-pressure settings, has equipped me with resilience, adaptability, and a proactive approach to guest satisfaction. I am enthusiastic about the opportunity to leverage my skills to enhance the guest experience at Jireh Inc Hotel.
Overview
12
12
years of professional experience
Work History
Volunteer
Breast Cancer Foundation NZ
10.2024 - Current
- Volunteered to manage donations, address donor inquiries, and foster community engagement
- Strengthened financial transaction management skills and refined customer interaction techniques to enhance donor relationships
Volunteer
Cancer Society NZ
08.2024 - Current
- Successfully handled financial transactions and customer needs, building strong community ties
- Collaborated with team members to ensure smooth operations and achieve positive outcomes in various initiatives
Evaluator
HOED Research, NZ
08.2024 - Current
- Conducted quality reviews focused on customer service and product availability
- Ensured accuracy in assignments, enhancing the overall service experience for clients
Customer Relationship Manager
Abans Group
01.2013 - 02.2024
- Excelled in customer relationship management, logistics coordination, and administrative tasks
- Managed warehouse and logistics processes, collaborated with foreign suppliers, and integrated HR with sales functions
- Demonstrated proficiency in project management, contract negotiation, and high-standard service delivery in a fast-paced environment
Education
Master's - Management
ICL - Graduate Business School
NZ11.2024
Postgraduate Diploma - Business & Technology Education
ICBT
01.2016
Certificate - Human Resource Management
Institute of Personal Management
01.2010
Skills
- Customer Service Orientation
- Technical Proficiency
- Adaptability
- Time Management & Organization
- Problem Solving & Communication
Timeline
Volunteer
Breast Cancer Foundation NZ
10.2024 - Current
Volunteer
Cancer Society NZ
08.2024 - Current
Evaluator
HOED Research, NZ
08.2024 - Current
Customer Relationship Manager
Abans Group
01.2013 - 02.2024
Master's - Management
ICL - Graduate Business School
Postgraduate Diploma - Business & Technology Education
ICBT
Certificate - Human Resource Management
Institute of Personal Management
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