Harry Bowness
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im a young, driven individual and don't allow age to be a barrier when it comes down to things. I pay very close attention to detail in everything that I do and push myself and others to be the best version of themselves everyday to succeed in life. Im a hard working and reliable person who can be given any task at hand and will complete to the highest standard possible. Im a strong leader who is dedicated to achieving the best possible results not only in the business but also with the members of staff as building a strong relationship with colleagues is key in my opinion.
Overview
2
2
years of professional experience
Work History
Head Barista
Dough Bakery
08.2022 - Current
- Increased sales through effective upselling techniques and recommending appropriate menu items and wholesale products.
- Pleasantly interacted with customers during rush periods to promote fun, positive environment under a fast paced scenario.
- Communicated efficiently and effectively with all staff members to ensure service is to the highest standard possible.
- Training other staff members tips and tricks to develop on the coffee machine and to master the amazing skill of latte art.
- Responsible for ordering milk, coffee, cups, etc as well as exceeding the daily budget
- Worked at head quarters location in the shop and wagon to provide operational cover allowing staff members to have rest days.
FOH Waiter
Dough Bakery
08.2022 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for customers..
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for customers.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Build relationship's with all staff members including Head Chef, kitchen staff and all front of house members to create a positive and friendly work environment.
Pastry Assistant / Retail
Dough Bakery
08.2022 - Current
- Assisted the pastry team and helped the Head Pastry chef prep, cook and decorate our rage of counter items.
- Bottled, packed and wrapped a wide range of retail products as well as organising shipment straight to the customers.
- Answering calls, questions and queries any customer may have and helping them with anything they may need whether it be ingredients in certain items to ordering for catering, birthdays, conferences etc.
- Managed display cases to verify freshness and attractiveness of products.
- Followed food safety standards when handling ingredients.
- Managed in-store, pick-up orders and catering needs as well as serving food for conferences / meetings.
Education
History
St Patrick's
Silverstream, NZSkills
- Upselling
- Flexible Schedule
- Resolving Complaints
- Adaptable And Flexible
- Training brand new hospitality team to high standard
- Employee Management
- Barista Mentoring
- Time Management
- Reliable And Dependable
- Natural Leader
- Positive, Professional And Friendly Team Member
- Problem-Solving
- Stock Organising
Accomplishments
- We were also nominated for an award for one of the top cafes in the region as a result of our service and reputation.
- Asked to be interviewed about coffees, my journey and passion for coffee to be put in an article.
- Helping create rosters weekly and assigning staff roles for the day.
Timeline
Head Barista
Dough Bakery
08.2022 - Current
FOH Waiter
Dough Bakery
08.2022 - Current
Pastry Assistant / Retail
Dough Bakery
08.2022 - Current
History
St Patrick's
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