Holly Kereopa
Ngaruawahia,WKO
Summary
Proven leader in customer service and community relations, I enhanced travel experiences at Waikato Enterprise by streamlining booking processes and fostering vendor relationships. At Waikato District Council, I excelled in delivering essential services, demonstrating strong communication and computer skills. My approach significantly improves customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Delivery Officer
Waikato District Counciluncil
Waikato
07.2019 - Current
• Deliver exceptional customer service
• Provide essential services to local residents.
• Assist customers Council queries
• Maintain good relationships with our communtity and external businesses
• Submit applications to the relevant departments with Te Kaunihera o takiwaa Waikato
• Support our library coordinator in all library services
Travel and Tourism Consultant
Waikato Enterprise
Raglan, WKO
02.2015 - 07.2019
- Streamlined booking processes by implementing efficient reservation systems, reducing wait times and errors.
- Established strong relationships with local vendors for exclusive deals, enhancing the overall travel experience for clients.
- Coordinated efforts across teams for successful execution.
Education
First Aid Refresher -
Hato Hone, St John First Aid
Hamilton, WKOSkills
- Work coordination
- Cultural awareness
- Community relations
- Strong customer service
- Clear communication
- Collaboration and teamwork
- Flexible schedule
- Leadership qualities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a men's league team of 30 for two years resulting in great team spirit and communication allowing the men to stay focus on the sport
Certification
- CPR/AED Certification
- First Aid Certification
References
Available on request
Timeline
Customer Delivery Officer
Waikato District Counciluncil
07.2019 - Current
Travel and Tourism Consultant
Waikato Enterprise
02.2015 - 07.2019
First Aid Refresher -
Hato Hone, St John First Aid