Hope Roberts
Birkenhead
Overview
13
13
years of professional experience
Work History
Senior Case Manager
Ministry of Social Development
10.2020 - Current
- Manage complex, high-needs caseloads to support clients in achieving long-term social and economic outcomes.
- Provide Financial Assistance
- Conduct needs assessments and collaboratively develop personalised action plans.
- Lead casework involving mental health, family violence, unemployment, and housing insecurity.
- Partner with NGO iwi and government agencies to coordinate wraparound support services.
- Provide mentoring and operational support to junior case managers.
- Maintain case notes and data in accordance with privacy legislation and MSD standards.
Executive Assistant to National Director
Institute of Professional Legal Studies (IPLS)
02.2019 - 10.2020
- Provided high-level executive support including calendar, travel, and diary management.
- Liaised with instructors, law firms, and premises for course coordination.
- Supported compliance reporting (NZQA, TEC, NZCLE) and HR documentation distribution.
- Organised staff and instructor conferences, weekly meetings, and alumni communications.
- Managed TUA health and safety processes and trainee requests.
- Updated course materials, policy documents, and office systems to improve efficiency.
Legal Secretary
Auckland Public Defence Service / Ministry of Justice
11.2018 - 02.2019
- Set up and maintained legal files and documentation.
- Managed client disclosures and assisted legal secretaries.
- Performed reception duties and client-facing communication.
- Handled document collation, filing, and internal correspondence.
Legal Administrator
MinterEllisonRuddWatts
08.2017 - 11.2018
- Coordinated office logistics including workspace allocations and secretarial planning.
- Coordination of daily secretarial Assignments and
- Organised secretarial meetings, travel bookings, and health & safety documentation.
- Processed invoices, expense claims, and internal coding.
- Managed internal systems, templates, and document uploads.
- Supported internal communication and Koru membership administration.
Front Office Duty Manager
Albany Rosedale Motel
01.2016 - 08.2017
- Oversaw daily operations, budgeting, guest services, and reservations.
- Managed online booking systems, website updates, and inventory allocation.
- Trained new front office staff.
- Ensured compliance with health and safety regulations and confidentiality policies.
- Coordinated conference room bookings and front office procedures.
Guest Service Agent/FOH Assistant
Oaks Goldsbrough Hotel
10.2012 - 09.2014
- Assisted front office staff and maintained presentation standards.
- Handled guest check-ins/outs, complaints, and escalated issues as needed.
- Prepared management reports and supported training initiatives.
- Acted as Duty Manager in absence of Front Office Manager.
Education
Carmel College
Auckland, NZSkills
- Competent with Microsoft Office Suite (Word, Excel, Outlook, Teams Google Applications and OneNote)
- Legal Court Management Systems
- MSD’s internal systems (eg, CMS, SWIFTT)
- Managing and updating secretarial page and calendar updates on databases/ Coordinating Video and Audio Conference calls via ZOOM
- Hotel-EFTPOS/ Point of Sale, PMS, OPERA, Fidelio, Calista systems
- Filing of Documents/records Typing at 100 wpm Telephone Answering
Administration - TECHNICAL SKILLBASE
- Photocopier /Printer /Facsimile/Manual Binding equipment/ Computer/Laminator/Phones
- Ability to handle complex, high-risk, or sensitive cases with a holistic, client-centered approach
- Proven experience in leading teams, strategic and operational management
- Experienced with deep cultural understanding and a commitment to Pacific aspirations for self-determination
- Strategic and operational management capability
Office Equipment used: -
General Work Skills - CORE STRENGTHS
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Maori
Limited Working
Interests
Club Netball player
Coaching
Gym/ Pilates
Travelling
Learning Languages
Reading History
Timeline
Senior Case Manager
Ministry of Social Development
10.2020 - Current
Executive Assistant to National Director
Institute of Professional Legal Studies (IPLS)
02.2019 - 10.2020
Legal Secretary
Auckland Public Defence Service / Ministry of Justice
11.2018 - 02.2019
Legal Administrator
MinterEllisonRuddWatts
08.2017 - 11.2018
Front Office Duty Manager
Albany Rosedale Motel
01.2016 - 08.2017
Guest Service Agent/FOH Assistant
Oaks Goldsbrough Hotel
10.2012 - 09.2014
Carmel College
Similar Profiles
Amoya SimpsonAmoya Simpson
Intern at Ministry Of Social Development Social Welfare DepartmentIntern at Ministry Of Social Development Social Welfare Department
PARDEEP HEER-BRACHPARDEEP HEER-BRACH
PROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATIONPROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Ranui ArmstrongRanui Armstrong
Customer Service Rep at Ministry of Social DevelopmentCustomer Service Rep at Ministry of Social Development
Lemika T. SydneyLemika T. Sydney
Clerical Assistant at Ministry of Social Development and Family ServicesClerical Assistant at Ministry of Social Development and Family Services
Josefa SikivouJosefa Sikivou
Corrections Officer at Department of CorrectionsCorrections Officer at Department of Corrections