Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Hope Roberts

Birkenhead

Overview

13
13
years of professional experience

Work History

Senior Case Manager

Ministry of Social Development
10.2020 - Current
  • Manage complex, high-needs caseloads to support clients in achieving long-term social and economic outcomes.
  • Provide Financial Assistance
  • Conduct needs assessments and collaboratively develop personalised action plans.
  • Lead casework involving mental health, family violence, unemployment, and housing insecurity.
  • Partner with NGO iwi and government agencies to coordinate wraparound support services.
  • Provide mentoring and operational support to junior case managers.
  • Maintain case notes and data in accordance with privacy legislation and MSD standards.

Executive Assistant to National Director

Institute of Professional Legal Studies (IPLS)
02.2019 - 10.2020
  • Provided high-level executive support including calendar, travel, and diary management.
  • Liaised with instructors, law firms, and premises for course coordination.
  • Supported compliance reporting (NZQA, TEC, NZCLE) and HR documentation distribution.
  • Organised staff and instructor conferences, weekly meetings, and alumni communications.
  • Managed TUA health and safety processes and trainee requests.
  • Updated course materials, policy documents, and office systems to improve efficiency.

Legal Secretary

Auckland Public Defence Service / Ministry of Justice
11.2018 - 02.2019
  • Set up and maintained legal files and documentation.
  • Managed client disclosures and assisted legal secretaries.
  • Performed reception duties and client-facing communication.
  • Handled document collation, filing, and internal correspondence.

Legal Administrator

MinterEllisonRuddWatts
08.2017 - 11.2018
  • Coordinated office logistics including workspace allocations and secretarial planning.
  • Coordination of daily secretarial Assignments and
  • Organised secretarial meetings, travel bookings, and health & safety documentation.
  • Processed invoices, expense claims, and internal coding.
  • Managed internal systems, templates, and document uploads.
  • Supported internal communication and Koru membership administration.

Front Office Duty Manager

Albany Rosedale Motel
01.2016 - 08.2017
  • Oversaw daily operations, budgeting, guest services, and reservations.
  • Managed online booking systems, website updates, and inventory allocation.
  • Trained new front office staff.
  • Ensured compliance with health and safety regulations and confidentiality policies.
  • Coordinated conference room bookings and front office procedures.

Guest Service Agent/FOH Assistant

Oaks Goldsbrough Hotel
10.2012 - 09.2014
  • Assisted front office staff and maintained presentation standards.
  • Handled guest check-ins/outs, complaints, and escalated issues as needed.
  • Prepared management reports and supported training initiatives.
  • Acted as Duty Manager in absence of Front Office Manager.

Education

Carmel College
Auckland, NZ

Skills

    Administration - TECHNICAL SKILLBASE

  • Competent with Microsoft Office Suite (Word, Excel, Outlook, Teams Google Applications and OneNote)
  • Legal Court Management Systems
  • MSD’s internal systems (eg, CMS, SWIFTT)
  • Managing and updating secretarial page and calendar updates on databases/ Coordinating Video and Audio Conference calls via ZOOM
  • Hotel-EFTPOS/ Point of Sale, PMS, OPERA, Fidelio, Calista systems
  • Filing of Documents/records Typing at 100 wpm Telephone Answering

    Office Equipment used: -

  • Photocopier /Printer /Facsimile/Manual Binding equipment/ Computer/Laminator/Phones

    • General Work Skills - CORE STRENGTHS

  • Ability to handle complex, high-risk, or sensitive cases with a holistic, client-centered approach
  • Proven experience in leading teams, strategic and operational management
  • Experienced with deep cultural understanding and a commitment to Pacific aspirations for self-determination
  • Strategic and operational management capability

Languages

English
Native or Bilingual
Tonga
Native or Bilingual
Maori
Limited Working

Interests

Club Netball player

Coaching

Gym/ Pilates

Travelling

Learning Languages

Reading History

Timeline

Senior Case Manager

Ministry of Social Development
10.2020 - Current

Executive Assistant to National Director

Institute of Professional Legal Studies (IPLS)
02.2019 - 10.2020

Legal Secretary

Auckland Public Defence Service / Ministry of Justice
11.2018 - 02.2019

Legal Administrator

MinterEllisonRuddWatts
08.2017 - 11.2018

Front Office Duty Manager

Albany Rosedale Motel
01.2016 - 08.2017

Guest Service Agent/FOH Assistant

Oaks Goldsbrough Hotel
10.2012 - 09.2014

Carmel College

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Hope Roberts