INDERPREET SINGH
Auckland,AKL
Summary
Highly motivated and target-oriented professional with exceptional customer service skills. Over 18 years of experience in the pharmaceutical industry and hospital administration. Results-oriented with excellent people skills. Ability to drive teams to excel and shoulder any given responsibilities. Currently seeking a management assignment in Business Development, Sales, Operation Management, Hospital Administration, or Health and Safety Representation. Bring considerable experience and a good understanding of safety and quality. Excellent communication skills with a background of achievement in supporting all levels of management and working to set schedules and deadlines. Highly organized with plenty of initiative and a genuine desire to contribute to the ongoing success of the organization and New Zealand. Self-starting Operations Manager offering high-level experience in the supervision of workover and completion operations. Adept at directing the work of completion consultants and supervisors, successfully introducing lean manufacturing to increase productivity and cut costs. Well-organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations manager
Fateh Coding ltd. (Scratchpad, the coding classes)
2024.05 - Current
- Taking care of office duties, including all in house activities like interacting face to face with children and their parents, giving & receiving information besides answering phone calls & emails besides other chores, center is focused on learning of computer education, mainly on coding, robotics, 3D printing and gaming etc
- For Children aged from 5 years to 15 years.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Night Manager on Duty
IVY hospital
2022.06 - 2024.03
- Duties include running whole unit alone at night, reporting staff include :- in-charge of Indoor Patient Department, Emergency Room staff, Medical Officers, Nursing supervisor & Nursing staff, Security Supervisor for security management, Loss Prevention, F & B services, Housekeeping staff, OT staff, coordinating with consultants for Emergencies & critical patients with the help of assigned M.O’s on duty, Engineering Maintenance staff, CSSD technicians, TPA councillors besides managing IPD & OPD Pharmacy services during night.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Area Sales Manager
VTS Life sciences
2020.02 - 2022.06
- Managing team & operations for dermatological products and general range products
- Areas of coverage in Part of Punjab, Himachal Pradesh besides Jammu & Kashmir.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
Area Sales Manager
Procter and Gamble Health India Ltd.
2019.05 - 2020.01
- Handled team of 11 senior Medical reps from Punjab, Himachal and Chandigarh (general products e.g:- Evion, Nasivion, Polybion etc
- For Gynecologists, Pediatricians, Surgeons and E.N.T doctors).
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Led sales region to increase sales and boost team morale.
DSM (District Sales Manager)
Glenmark Pharmaceuticals Gracewell Division
2017.07 - 2019.05
- Area of coverage was Punjab, Himachal, Jammu & Kashmir and part of Haryana (Gurgaon and Karnal)
- Ranked 7th in Indian Pharmaceutical Industry and Global player having manufacturing units Pan World for their dermatology division.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Centre Manager
Apollo Clinic
2016.11 - 2017.06
- Did all basic works from licensing, doctor agreements, staff hiring, Liaison with Local authorities for tie ups and approvals like USG, medical waste management, Security Management, Loss prevention, laundry etc
- Besides managing IPD & OPD Pharmacy and launched the Apollo clinic at Amritsar successfully.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Processed payroll for over [Number] employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than [Number] employees.
Manager on Duty (Night)
Fortis Escorts Hospital
2014.05 - 2016.11
- Running whole unit alone at night, reporting staff include :- Indoor Patient Department, Emergency Room staff, Medical Officers, Nursing supervisor & Nursing staff, Security Supervisor for security management, Loss Prevention, F & B services, Housekeeping staff, OT staff, coordinating with consultants for Emergencies & critical patients with the help of assigned M.O’s on duty, Engineering Maintenance staff, CSSD technicians, TPA councillors besides managing IPD & OPD Pharmacy services during night.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
DSM (District Sales Manager)
Glenmark Pharmaceuticals Gracewell Division
2011.07 - 2014.04
- Ranked 7th in Indian Pharmaceutical Industry and Global player having manufacturing units Pan World for their dermatology division.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Marketing Executive
Cadila Pharmaceuticals Diabeto Division
2006.03 - 2011.06
- Ranked 23rd, in Indian Pharmaceutical Industry and Global player.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
Medical Sales Representative
Macleod pharmaceuticals Gencare division
2003.04 - 2006.02
- Ranked no
- 11 in India Pharmaceutical Industry having International operations.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Increased sales volumes, consistently exceeding targets through strategic planning and execution.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
- Reduced stock shortages and improved inventory management through accurate demand forecasting.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
Education
BBA - Business Administration
IEC University
Baddi, Himachal Pradesh08.2018
Six months Diploma in Computer Applications -
Dare Institute
Amritsar, Punjab01.2002
One Year Diploma in Medical Transcription -
Guru Nanak Dev University
Amritsar, Punjab01.2002
Two Year Diploma in Pharmacy -
Punjab State Board of Technical Education
Chandigarh, India01.2000
Skills
- Sales & Marketing
- Team Management
- Team Work
- Customer Relationship
- Business Communication
- Interpersonal Skill
- Relationship Building
- Hospital Management
- Security Management
- Team Leadership
- Problem-Solving
- Operations Management
- Customer Service
- Client Relationships
Certification
- Certification in integrity, Proctor & Gamble India ltd., 2019
- Certification on Covid – 19, Mohammad Bin Rashid University, 2020
- Advanced Covid -19 Course, GE Healthcare, 2020
- Infection control for high risk OT patients, Max institutes of medical excellence, 2021
- CPR – AED and First Aid certification course, National Healthcare Provider Solutions, 2021
- How Pharma sales performs during Covid time, Pharma state academy, in collaboration with Manipal Academy of higher education, 2021
- Advanced Cardio Life Support (ACLS) system, Medtigo education, 2021
- Global sepsis experts meeting, Indian Sepsis Forum, 2021
- Diploma as a Pharmacy Technician, Alison.com, 2021
Skills
True, True, True, True, True, 45, True, True, True, True, True, True, True, True
Volunteer Experience
KVI Blood bank, near Medical college, Amritsar, Punjab, 143001, Regular blood donor and volunteer
References
- Jujhar Singh (Jay) Randhawa, Justice of Peace, Winner of Hamilton Civic Award 2023, 0275777221, Hamilton
- Arpandeep Kaur, Director, Fateh coding limited, 02102534346, Botany
Hobbies and Interests
- Sporting interests hockey and driving
- Other interests include music, dancing, spending time with family and friends, traveling
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Operations manager
Fateh Coding ltd. (Scratchpad, the coding classes)
2024.05 - Current
Night Manager on Duty
IVY hospital
2022.06 - 2024.03
Area Sales Manager
VTS Life sciences
2020.02 - 2022.06
Area Sales Manager
Procter and Gamble Health India Ltd.
2019.05 - 2020.01
DSM (District Sales Manager)
Glenmark Pharmaceuticals Gracewell Division
2017.07 - 2019.05
Centre Manager
Apollo Clinic
2016.11 - 2017.06
Manager on Duty (Night)
Fortis Escorts Hospital
2014.05 - 2016.11
DSM (District Sales Manager)
Glenmark Pharmaceuticals Gracewell Division
2011.07 - 2014.04
Marketing Executive
Cadila Pharmaceuticals Diabeto Division
2006.03 - 2011.06
Medical Sales Representative
Macleod pharmaceuticals Gencare division
2003.04 - 2006.02
BBA - Business Administration
IEC University
Six months Diploma in Computer Applications -
Dare Institute
One Year Diploma in Medical Transcription -
Guru Nanak Dev University
Two Year Diploma in Pharmacy -
Punjab State Board of Technical Education
- Certification in integrity, Proctor & Gamble India ltd., 2019
- Certification on Covid – 19, Mohammad Bin Rashid University, 2020
- Advanced Covid -19 Course, GE Healthcare, 2020
- Infection control for high risk OT patients, Max institutes of medical excellence, 2021
- CPR – AED and First Aid certification course, National Healthcare Provider Solutions, 2021
- How Pharma sales performs during Covid time, Pharma state academy, in collaboration with Manipal Academy of higher education, 2021
- Advanced Cardio Life Support (ACLS) system, Medtigo education, 2021
- Global sepsis experts meeting, Indian Sepsis Forum, 2021
- Diploma as a Pharmacy Technician, Alison.com, 2021
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