Jack Houston
Tauranga,BOP
Summary
Am looking to gain new skills in a new workplace I strive in the retail area because i have a ability to enhance customer satisfaction. I have excellent problem solving skills and organizational skills and like too work with a team to achieve sale targets and boost workplace performance.
Overview
4
4
years of professional experience
Work History
Duty Manager Supervisor
Reduced To Clear
Tauranga, BOP
06.2024 - Current
- Assisted in daily operations, ensuring compliance with safety and service standards.
- Supported team members by learning key procedures and workflows efficiently.
- Engaged with customers to address inquiries and enhance overall experience.
- Collaborated with staff to maintain cleanliness and organization in work areas.
- Participated in training sessions to develop skills in customer service and management tools.
- Conducted inventory checks, ensuring stock levels met operational demands.
- Collaborated with upper management to develop strategic plans for business growth and development.
- Monitored daily cash discrepancies, inventory shrinkage.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Senior Shift Manager
BP Gas Station Service
Te Puna, BOP
02.2022 - 02.2024
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Managed staff scheduling and productivity, optimizing resource allocation across shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
Education
High School Diploma -
Tauranga Boy's College
Tauranga, NZ11-2021
Skills
- Customer service focus
- Operational efficiency
- Health and safety compliance
- Policy enforcement
- Employee engagement
- Attention to detail
- Team building
Timeline
Duty Manager Supervisor
Reduced To Clear
06.2024 - Current
Senior Shift Manager
BP Gas Station Service
02.2022 - 02.2024
High School Diploma -
Tauranga Boy's College