Jade Cheah
Operations Associate
Auckland,Hobsonville
Summary
Currently working as an Operations Associate for BNZ. Proven to be a quick learner, work well under pressure with a professional empathetic approach when communicating with frustrated Business Clients and completing tasks to a high standard. Fast navigator when using Banking systems, and have a confident understanding of Business models, General BNZ banking products and services. Passionate about pursuing a career that values diversity, innovative thinking, and Principle. Interested in developing knowledge and skill set further within BNZ.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Operations Associate
BNZ
12.2023 - Current
- Roles and responsibilities as an Operations Associate in lending services for the HAS team:
- Reviewing customer lending information
- Actioning lending requests and following up with colleagues or customers for relevant information via email
- Complaint resolution management
- Submitting DocuSign applications for new home lending customer-
- Communication with internal staff within different BNZ departments
- Managing work load on several queues to meet tight SLA’S
- Only been with this team a short time but have been given a wider perspective into the lending services department and further developing knowledge with meeting BNZ product and policy obligations.
Financial Crime Associate
BNZ
11.2021 - 01.2023
- Previously working as a Financial Crime Associate in OCDD operations for BNZ
- Performing numerous reviews on all different entities to ensure that it complies with current standards of the AML/CFT acts
- This involves verifying customers identity, assessing risk profiles and collecting and verifying additional information
- Training several of temp staffs with daily tasks and ensure a thorough understanding of legislations
- Updating QRGS/training templates to ensure it meets current standards of the act and portrayed relevant information
Banker 2
BNZ
01.2014 - 11.2020
- Worked as a Banker 2 at the BNZ Dominion road and Northwest branch.
- Working on the front-line assisting customers with banking enquiries they may have which can include account information, credit card queries, home loan enquiries and explaining various products that BNZ offer to customers.
- An expert with educating customers on all digital platforms as alternative ways of banking such as smart ATM, Mobile app, Internet banking, telephone banking and other self-service channels.
- Responsible for risk side of the business ensuring our daily reports are completed and balanced.
- Completing Store QA on multiple occasions and making sure everything was compliant.
- Leadership has also played a huge part in my role as I was a senior in our team and had been responsible for training up new staff members and supervising them.
Jumpstart Consultant
Teletech
01.2013 - 01.2014
- Previously working at Teletech as a Jumpstart Consultant
- Communicating with various businesses within Australia to assist them with their online marketing
- Dealt with customers when setting up listings
- These roles required excellent customer service skills always and the ability to be able to multitask in a high demand work environment.
Education
National Certificate of achievement Level 3 -
Lynfield College
Auckland, AUK 01.2012 - 12.2012
National certificate of achievement Level 2 -
Lynfield College
Auckland, AUK 01.2011 - 12.2011
Skills
Time Management
Organization
Quick Learner
Prioritization
Adaptability and Flexibility
Strong written and verbal communication
References
- Edwin Manley, BNZ OCDD & Operations Team Leader, 0211288667
- Sharlene Drummond, BNZ Northwest Manager, 021822408
Timeline
Operations Associate
BNZ
12.2023 - Current
Financial Crime Associate
BNZ
11.2021 - 01.2023
Banker 2
BNZ
01.2014 - 11.2020
Jumpstart Consultant
Teletech
01.2013 - 01.2014
National Certificate of achievement Level 3 -
Lynfield College
01.2012 - 12.2012
National certificate of achievement Level 2 -
Lynfield College
01.2011 - 12.2011