Janae Riordan
Christchurch,New Zealand
Summary
Highly motivated energetic professional with a focus of customer service and satisfaction. Recognized for exceptional organizational and management skills, strong communication abilities, and a commitment to teamwork. Dedicated to delivering outstanding customer service with an 'X factor' approach. Eager to learn and grow while maintaining high standards of service excellence
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Christchurch City Council
2023.03 - 2025.05
- Resolving complex enquires effectively, using strong interpersonal skills through various channels, e.g: phone, email, face to face and social media
- Using problem solving methods in order to resolve customers queries
- Work effectively with all customers to resolve conflicts and prevent issues from escalating in a fair and respectful manner
- Acting as first point of contact with customers providing excellent customer service to a range of internal and external customers
- Make relevant bookings and appointments as requested, sending confirmation to customers
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
OfficeMax Pick and Packer
AWF recruitment
2022.11 - 2023.03
Event Volunteer
Serious Fun Corporate Team Building & Events
2021.01 - 2022.12
- Working with company owner Vaughan Utteridge to assist in delivering quality & innovative events specialising in team building, corporate & social events
Child Care Nanny
Kristina Townsend
2020.08 - 2022.12
Event Volunteer
Women’s Rugby World Cup 2022
2022.10 - 2022.11
- Assisting with general enquiries of the event
- Provide and maintain a professional and friendly customer service
- Delivery of game schedules and overseeing all team score sheets
- Assisting with daily set-up and pack-up
Event Intern
Selwyn District Council
2021.11 - 2022.11
- Assisting and managing events at the Selwyn Aquatic Centre and in the community for children aged 2-18 years old (kite flying, archery, pool party events)
Sandwich Artist
Subway Rolleston
2020.09 - 2022.09
Event Volunteer - U18 Netball New Zealand Champs
Netball New Zealand
2022.07 - 2022.07
- Assisting with general enquiries of the event
- Provide and maintain a professional and friendly customer service
- Delivery of game schedules and overseeing all team score sheets
- Assisting with daily set-up and pack-up
Factory Worker
Kings Road Dairy
2020.01 - 2021.12
Checkout Operator
Pak n Save Riccarton
2017.01 - 2020.12
Education
Bachelor of Sport Recreation Management -
Lincoln University
2020.01 - 2022.01
NCEA Level 2 & 3 - undefined
Villa Maria College
2018.01 - 2019.01
NCEA Level 1 -
Lincoln High School
2015.01 - 2017.01
Skills
- Full driver’s licence
- Current First Aid Certificate
- Member of Health and Safety Committee at Christchurch City Council
- Willingness to learn
- Teamwork
- Strong communication skills
- Excellent organisation/management skills
- Highly motivated
- X factor Customer Service
Affiliations
- Gym
- Cooking
- Outdoor activities
- Sports
Accomplishments
- Christchurch City Council Excellence Awards 2024 team winner for Health, Safety and Wellbeing
- Lincoln University Sports Scholarship specialised in Netball
References
- Jacqui Walsh, Team leader of Citizens and Customer Services, Jacqui.walsh@ccc.govt.nz, 027 547 0086
- Kristina Townsend, Nanny Employer, Kristina.townsend@gmail.com, 0274750873
- Rob Brunton, OfficeMax Manager, Rob.c.brunton@gmail.com, 0278193516
Timeline
Customer Service Representative
Christchurch City Council
2023.03 - 2025.05
OfficeMax Pick and Packer
AWF recruitment
2022.11 - 2023.03
Event Volunteer
Women’s Rugby World Cup 2022
2022.10 - 2022.11
Event Volunteer - U18 Netball New Zealand Champs
Netball New Zealand
2022.07 - 2022.07
Event Intern
Selwyn District Council
2021.11 - 2022.11
Event Volunteer
Serious Fun Corporate Team Building & Events
2021.01 - 2022.12
Sandwich Artist
Subway Rolleston
2020.09 - 2022.09
Child Care Nanny
Kristina Townsend
2020.08 - 2022.12
Factory Worker
Kings Road Dairy
2020.01 - 2021.12
Bachelor of Sport Recreation Management -
Lincoln University
2020.01 - 2022.01
NCEA Level 2 & 3 - undefined
Villa Maria College
2018.01 - 2019.01
Checkout Operator
Pak n Save Riccarton
2017.01 - 2020.12
NCEA Level 1 -
Lincoln High School
2015.01 - 2017.01