Janae Riordan
Christchurch
Summary
Highly motivated energetic professional with a focus of customer service and satisfaction. Recognized for exceptional organizational and management skills, strong communication abilities, and a commitment to teamwork. Dedicated to delivering outstanding customer service with an 'X factor' approach. Eager to learn and grow while maintaining high standards of service excellence
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Christchurch City Council
03.2023 - Current
- Resolving complex enquires effectively, using strong interpersonal skills through various channels, e.g: phone, email, face to face and social media
- Using problem solving methods in order to resolve customers queries
- Work effectively with all customers to resolve conflicts and prevent issues from escalating in a fair and respectful manner
- Acting as first point of contact with customers providing excellent customer service to a range of internal and external customers
- Make relevant bookings and appointments as requested, sending confirmation to customers
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
OfficeMax Pick and Packer
AWF recruitment
11.2022 - 03.2023
Child Care Nanny
Kristina Townsend
08.2020 - 12.2022
Event Volunteer
Women’s Rugby World Cup 2022
10.2022 - 11.2022
- Assisting with general enquiries of the event
- Provide and maintain a professional and friendly customer service
- Delivery of game schedules and overseeing all team score sheets
- Assisting with daily set-up and pack-up
Event Intern
Selwyn District Council
11.2021 - 11.2022
- Assisting and managing events at the Selwyn Aquatic Centre and in the community for children aged 2-18 years old (kite flying, archery, pool party events)
Education
Bachelor of Sport Recreation Management -
Lincoln University
05-2023
NCEA Level 2 & 3 -
Villa Maria College
NCEA Level 1 -
Lincoln High School
Skills
- Full driver’s licence
- Current First Aid Certificate
- Member of Health and Safety Committee at Christchurch City Council
- Willingness to learn
- Teamwork
- Strong communication skills
- Highly motivated
- Problem-solving
- Customer service
- Time management
Affiliations
- Gym
- Cooking
- Outdoor activities
- Sports
Accomplishments
- Christchurch City Council Excellence Awards 2024 team winner for Health, Safety and Wellbeing
- Lincoln University Netball Sports Scholarship 2020-2022
Timeline
Customer Service Representative
Christchurch City Council
03.2023 - Current
OfficeMax Pick and Packer
AWF recruitment
11.2022 - 03.2023
Event Volunteer
Women’s Rugby World Cup 2022
10.2022 - 11.2022
Event Intern
Selwyn District Council
11.2021 - 11.2022
Child Care Nanny
Kristina Townsend
08.2020 - 12.2022
NCEA Level 1 -
Lincoln High School
Bachelor of Sport Recreation Management -
Lincoln University
NCEA Level 2 & 3 -
Villa Maria College
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