Janet Carroll
Templeton,CAN
Summary
Dynamic Clinical Case Manager at Nova Trust, adept at navigating complex client needs and legal frameworks. Skilled in comprehensive AOD assessment and crisis intervention, I excel in advocating for vulnerable populations while fostering resilience and self-worth. My empathetic approach and effective communication ensure impactful outcomes in multidisciplinary settings.
Overview
20
20
years of professional experience
Work History
Clinical Case Manager
Nova Trust
03.2023 - Current
- Working with highly complex, vulnerable clients with addiction, trauma histories, and cognitive decline
- Navigating legal and clinical requirements under SACAT
- Writing documentation that informs legal, medical, and social service decisions
- Managing clients who are ambivalent, resistant, avoidant, or disengaged
- Supporting clients through relapse, guilt, shame, and rebuilding self-worth
- Observing behavioural patterns and translating them into meaningful clinical insight
- Supporting clients transitioning from residential care to independent living
- Advocating for clients within systems (WINZ, courts, housing, NASC)
- ability to translate complex client presentation, behaviour, and psychosocial factors into clear, professional clinical documentation that informs multidisciplinary, legal, and community decision-making.
Support Worker (Volunteer)
Kidsbase
01.2021 - Current
- Supervising children from ages 5 to 13
- Coordinating activities
- Communication skills with children and staff
Support Worker
Nova Trust
05.2020 - 01.2023
Epuni Child protection residence (Casual/On call)
Oranga Tamariki
09.2016 - 01.2018
- Security Checks, facility compliance checks
- Supervising of young people, ensuring safety
- Radio Transmission communications
- Incident/Report writing
- Coordinating Young People movement and safety
Sole Administrative Role - Physiotherapy clinic
Wellington DHB
Wellington
01.2016 - 09.2016
- Administrative Duties - Women's Health Clinic
Epuni Child protection residence (Casual/On call)
Child, Youth and Families
09.2015 - 01.2016
Correctional Officer
Remand Prison Arthur Gorrie – Wacol
Wacol, Brisbane
03.2014 - 07.2015
- Awarded Certificate III Correctional Practice CSC30112 - 28.10.2014
PRISON OFFICER
Public Service Prison Rimutaka men’s and Arohata Women’s
06.2006 - 03.2014
- Awarded Offender Management Level 3
Education
Post Graduate Certificate of Counselling
University of Canterbury
Christchurch, New Zealand, NZ11-2026
Diploma - applied addiction counselling
Te Taketake
01.2023
New Zealand certificate in Health and Wellbeing - Mental Health & Addiction support Level 4
Ara Institution
01.2021
Certificate III - Correctional Practice CSC30112
Remand Prison Arthur Gorrie – Wacol
10.2014
Skills
- Applies Tikanga Māori and Te Ao Māori perspectives to enhance client engagement and wellbeing
- MS Office applications
- IT Skills
- Approachable
- Compassionate
- Empathetic
- punctual
- Reliable
- Patient
- Integrity
- Effective communication
- Team player
- New Zealand Full Driver's licence
- Competent manual driver
- Own transport
- Relapsed prevent plans
- Risk management plans
- Screenings
- Dapaanz Registered Addiction Practitioner
- Complex client assessment
- Client advocacy
- Crisis intervention
- Behavioral observation
- Addiction counseling
- Confidentiality and privacy
- Professional boundaries
- Behavioral health interventions
- Clinical assessment
- Counseling sessions
- Clinical documentation
- Critical thinking
- Multidisciplinary collaboration
- Comprehensive AOD assessment and case management
- Working within SACAT and Compulsory Treatment Orders (CTO)
- Conducting and documenting CATCAT capacity assessments and Brief Executive Assessment Test
- MDT coordination and clinical case presentation
- Risk assessment and safety planning
- Clinical discharge summaries and legal documentation
- Motivational interviewing and strength-based practice
- Trauma-informed practice and nervous system regulation strategies
- Te Whare Tapa Whā holistic model integration
- 1:1 therapeutic sessions and psychoeducation delivery
- Group facilitation (AOD process groups, psychoeducation, coping skills)
- Complex discharge planning and transition support
- Inter-agency liaison (DHB/Health NZ, NASC, courts, WINZ, police, community providers)
- Supporting clients with cognitive impairment and memory issues
- Behavioural observation and functional assessment
- Pharmacotherapy support discussions (eg, Naltrexone, sleep support)
- Documentation for family court, legal teams, and EPOA/guardianship discussions
- Supporting clients with trauma, anxiety, avoidance, and emotional dysregulation
- Cultural framework application (Te Whare Tapa Whā)
- Professional report writing of a clinical standard
References
- Andy Doherty, Previous CEO, Nova Trust, roxiedoherty@gmail.com, 0221068359
- Mark Paul, Current clinical supervisor, markPaul79@hotmail.com, 0221882781
Key Competencies And Skills
- Computer literate and confident with all MS Office applications.
- Approachable, compassionate, empathetic, punctual, reliable, patient, have integrity.
- Communicate effectively with staff and clients on all occasions and with multi mediums – Electronic, phone, etc.
- A team player.
- Hold a current New Zealand Full Drivers licence.
- Competent manual driver.
- Have my own transport.
- MDT, risk management plans, assessments.
- Dapaanz Registered Addiction Practitioner
Timeline
Clinical Case Manager
Nova Trust
03.2023 - Current
Support Worker (Volunteer)
Kidsbase
01.2021 - Current
Support Worker
Nova Trust
05.2020 - 01.2023
Epuni Child protection residence (Casual/On call)
Oranga Tamariki
09.2016 - 01.2018
Sole Administrative Role - Physiotherapy clinic
Wellington DHB
01.2016 - 09.2016
Epuni Child protection residence (Casual/On call)
Child, Youth and Families
09.2015 - 01.2016
Correctional Officer
Remand Prison Arthur Gorrie – Wacol
03.2014 - 07.2015
PRISON OFFICER
Public Service Prison Rimutaka men’s and Arohata Women’s
06.2006 - 03.2014
Post Graduate Certificate of Counselling
University of Canterbury
Diploma - applied addiction counselling
Te Taketake
New Zealand certificate in Health and Wellbeing - Mental Health & Addiction support Level 4
Ara Institution
Certificate III - Correctional Practice CSC30112
Remand Prison Arthur Gorrie – Wacol