Janice Zhang
Auckland,NZ
Summary
Resourceful sales consultant with experience in building connections and administrative duties. Dedicated to exceptional customer service and improving in in-depth understanding of sales strategy.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
Swarovski
04.2022 - Current
- Consistent top store contributor to monthly and yearly KPIs by driving sales, while focusing on personal and store targets.
- Selected for succession planning for a management role, currently co-managing two flagship Swarovski stores in Auckland, leading a diverse team of 10+ to drive performance.
- Experience with fine jewellery, knowledge in lab-created diamonds along with certificate ceremonies.
- Building and maintaining long term relationships with clients through professional consultative techniques and deep product knowledge.
- Effectively coordinates with multiple multi-brand retailers to manage administrative after-sale services, including credit returns and repairs.
- Strong collaboration abilities, with experience training and mentoring colleagues in cross selling and meeting customer needs to achieve store-wide success and personal goals within the team.
- Skilled in visual merchandising, following guidelines while enhancing displays creatively using previous design skills.
Cashier
D&N Mart
12.2017 - 03.2022
- Several years of experience working within a family business on a casual/ part time basis.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Developed rapport with regulars and provided exceptional service, resulting in high conversion due to interpersonal relationships.
- Restocked and organized products across the store.
Till Operator
Auckland Writer's Festival
05.2019 - 05.2019
- Operated EFTPOS terminals for merchandise sales under The Women's Bookshop, handling cash and credit transactions with accuracy.
- Provided excellent customer service by addressing inquiries while promoting key items at the event.
Education
Bachelor of Design - Digital Design
Auckland University of Technology
Auckland CBD, NZ11.2023
High School Diploma -
Mt. Albert Grammar School
Mount Albert, NZ12.2020
REFERENCES
Swarovski Queen Street, Auckland NZ
Georgia Thompson - Available Upon Request
Current Store ManagerSwarovski Queen Street, Auckland NZ
Jianfei Ye - Available Upon Request
Previous Store ManagerSkills
- Fluent English, Basic Mandarin Chinese
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Conflict Resolution
- Problem Solving
Timeline
Retail Sales Consultant
Swarovski
04.2022 - Current
Till Operator
Auckland Writer's Festival
05.2019 - 05.2019
Cashier
D&N Mart
12.2017 - 03.2022
Bachelor of Design - Digital Design
Auckland University of Technology
High School Diploma -
Mt. Albert Grammar School
REFERENCES
Swarovski Queen Street, Auckland NZ
Georgia Thompson - Available Upon Request
Swarovski Queen Street, Auckland NZ
Jianfei Ye - Available Upon Request
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