JANNATUL FERDAUSI
Auckland
Summary
Highly organized professional with experience in customer service. Proven track record in delivering exceptional customer service, resolving customer inquiries and complaints in a timely manner. Possesses strong communication and problem-solving skills. Committed to providing excellent customer service.
Overview
4
4
years of professional experience
Work History
Checkout Operator
Countdown Supermarket
11.2023 - Current
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Customer Service Representative
Strandbags
09.2023 - Current
- Inform customers about quality of bags and make recommendations
- Processing payments and returns
- Maintaining stocks and update from stock database
- Order new products via researching
- Keeping up with new trends and fashion.
Customer Service Assistant
SPICE TRADERS
03.2023 - 06.2023
- Kept records of customer interactions, transactions, and complaints to improve service
- Responded promptly to customer inquiries and requests via phone, email, and in-person
- Maintained a clean and organized work area at all times
- Managed the daily operations of the store in the absence of management staff members
- Monitored inventory levels to ensure adequate stock for customer purchases.
Virtual Assistant
AMAZON
03.2020 - 07.2022
- Interfaced with vendors to coordinate purchases and schedule delivery
- Created detailed reports for executive staff on project progress and task completion
- Created, maintained and entered information into databases
- Responded to emails in a timely manner while providing accurate information
- Performed research tasks related to projects or initiatives assigned by management team
- Wrote reports and correspondence from dictation and handwritten notes.
Education
Master of Science (M.S.) in Physics -
Cumilla Victoria College, Bangladesh
01.2022
Skills
- Calm and Professional Under Pressure
- Office Supplies and Inventory
- Safety Measures
- Email Management
- Issue Response and Resolution
- Multitasking and Time Management
- Cultural Awareness
- Understanding Customer Needs
- User Experience
- Computers and Technology
- Research and Analytical Skills
- Liquor Law Compliance
- Point of Sale System Operations
- Product Restocking
Languages
English
Hindi
Bengali
Urdu
References
References available upon request.
Timeline
Checkout Operator
Countdown Supermarket
11.2023 - Current
Customer Service Representative
Strandbags
09.2023 - Current
Customer Service Assistant
SPICE TRADERS
03.2023 - 06.2023
Virtual Assistant
AMAZON
03.2020 - 07.2022
Master of Science (M.S.) in Physics -
Cumilla Victoria College, Bangladesh
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