Jass Bhalla

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handling cash with the help of TCR machines, Top up ATM's, Bank opening and closing duties and Head Teller duties.
• Hot Handovers of Kiwi Saver, First Home Buyer, Lending and Insurances clients, Term Deposits and Investments.
• AML and complete all admin work as per customer situation.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Described product and service details to customers to provide information on benefits and advantages.
• Taking helpline calls and message enquires on daily basis.

Achievements

• 2 Times star of the month within the period of 6 month.
• Positive customer feedback on daily basis.
• Wealth Champion.

Tasks

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Submitted reports to senior management to aid in business decision-making and planning.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Making roster shifts for employees and sort out all their issues promptly.
• Keep store ready all time for OER audit and FSH.

KPI's

• Monthly sales target.
• Weekly inventory forecast and cost optimization.
• Weekly customer feedback review.

Achievements

• Sales target achieved by weekly and monthly basis.
• Exceeded cost target Vs Budget.
• Customer satisfaction achieved consistently @95%
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused

• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.