Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JAY YADAV

Auckland

Summary

Professional technician with strong technical skills and focus on data centre operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Datacenter Technician

Datacom
06.2023 - Current
  • On-site DC facility maintenance of our data halls and sites; including rack capacity planning, cabling, structured cable installation while maintaining DC standards.
  • Install, remove, or relocate the network appliances like switches, servers, firewall or storage devices under the change management requests.
  • Customer tape management, in line with individual clients SLAs.
  • Physical provisioning and decommissioning of hardware equipment. Including configuration, installation and testing. OS installation windows, Linux.
  • Provision of new footprints and racks, including installation, configuration of PDUs, and remote management tools.
  • Day-to-day operational support for faults, maintenance, remote hands.
  • Implemented and improved internal procedures, documentation, standardize naming conventions and infrastructure management, thus improving troubleshooting and customer support.
  • Maintain and update various technical documents, diagrams and systems.
  • Other tasks include managing stock levels, deliveries, managing client access to the data centre.

Site-Lead Telecommunication Technician

Chorus NZ Limited
12.2019 - 05.2023
  • Reads/implements communication network design documents for a large NZ rollout (FTTH).
  • Configuration of ONTs & Modems using computer programming and 220-240v power supply units.
  • Installation of ONT (Optical Network Terminal)/modem.
  • Installed and maintained telecommunications equipment, ensuring optimal performance and reliability.
  • Uses specific tools and testing equipment including fibre blowing gun, splicer and OTDR.
  • Locating, Testing, Repairing, Diagnosing faults using Power meter and probe.
  • Undertake fibre built projects.
  • Diagnosed and resolved network issues to minimize downtime and enhance service quality.
  • Understands cable route from network map, diagrams, network plans as per which cable have to be laid.
  • Labels all fibre cables or other hardware according to operation manual.

IT Support Analyst

APEX IT Services
01.2018 - 12.2018
  • Answer 40+ telephone calls daily and assist customers according to script.
  • Operate day-to-day functions of the department and follow all procedures.
  • Escalate tough problems to supervisor.
  • Manage, prioritize and escalate tickets using service now ticketing tool.

Electronic Assembler

Embitech Private Limited
07.2014 - 04.2015
  • Solder PCB surface mounts and plated through holes.
  • Hand load, PCB testing, and data statistics.
  • Created PCB boards, solder, and rework.
  • Assembled PCB using solder and electronic components which included through hole and surface mount IC's or transistors.

Education

Diploma - Information & Technology

Otago Polytechnic
Auckland, NZ
11.2018

Bachelor of Engineering - Electronics and Communication

Gujarat Technological University
Ahmedabad, Gujarat
01.2015

Skills

  • Hardware Diagnostics & Troubleshooting
  • Data Centre Infrastructure (Cabling, Grounding, Labelling)
  • Incident & Change Management
  • Server Deployment & Decommissioning
  • Network Design Task (NDT) Support
  • Quality Assurance & Compliance
  • Team Collaboration & Mentoring

Certification

  • MTA- Microsoft Technology Associate
  • MCSA-Microsoft Certified Solution Associate
  • DCDA-Datacentre Design Awareness
  • WTA-Working At Height
  • First Aid Certificate


LANGUAGES

English
Hindi
Gujarati

Timeline

Datacenter Technician

Datacom
06.2023 - Current

Site-Lead Telecommunication Technician

Chorus NZ Limited
12.2019 - 05.2023

IT Support Analyst

APEX IT Services
01.2018 - 12.2018

Electronic Assembler

Embitech Private Limited
07.2014 - 04.2015

Bachelor of Engineering - Electronics and Communication

Gujarat Technological University

Diploma - Information & Technology

Otago Polytechnic

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JAY YADAV