JAY YADAV
Auckland
Summary
Professional technician with strong technical skills and focus on data centre operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Datacenter Technician
Datacom
06.2023 - Current
- On-site DC facility maintenance of our data halls and sites; including rack capacity planning, cabling, structured cable installation while maintaining DC standards.
- Install, remove, or relocate the network appliances like switches, servers, firewall or storage devices under the change management requests.
- Customer tape management, in line with individual clients SLAs.
- Physical provisioning and decommissioning of hardware equipment. Including configuration, installation and testing. OS installation windows, Linux.
- Provision of new footprints and racks, including installation, configuration of PDUs, and remote management tools.
- Day-to-day operational support for faults, maintenance, remote hands.
- Implemented and improved internal procedures, documentation, standardize naming conventions and infrastructure management, thus improving troubleshooting and customer support.
- Maintain and update various technical documents, diagrams and systems.
- Other tasks include managing stock levels, deliveries, managing client access to the data centre.
Site-Lead Telecommunication Technician
Chorus NZ Limited
12.2019 - 05.2023
- Reads/implements communication network design documents for a large NZ rollout (FTTH).
- Configuration of ONTs & Modems using computer programming and 220-240v power supply units.
- Installation of ONT (Optical Network Terminal)/modem.
- Installed and maintained telecommunications equipment, ensuring optimal performance and reliability.
- Uses specific tools and testing equipment including fibre blowing gun, splicer and OTDR.
- Locating, Testing, Repairing, Diagnosing faults using Power meter and probe.
- Undertake fibre built projects.
- Diagnosed and resolved network issues to minimize downtime and enhance service quality.
- Understands cable route from network map, diagrams, network plans as per which cable have to be laid.
- Labels all fibre cables or other hardware according to operation manual.
IT Support Analyst
APEX IT Services
01.2018 - 12.2018
- Answer 40+ telephone calls daily and assist customers according to script.
- Operate day-to-day functions of the department and follow all procedures.
- Escalate tough problems to supervisor.
- Manage, prioritize and escalate tickets using service now ticketing tool.
Electronic Assembler
Embitech Private Limited
07.2014 - 04.2015
- Solder PCB surface mounts and plated through holes.
- Hand load, PCB testing, and data statistics.
- Created PCB boards, solder, and rework.
- Assembled PCB using solder and electronic components which included through hole and surface mount IC's or transistors.
Education
Diploma - Information & Technology
Otago Polytechnic
Auckland, NZ11.2018
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University
Ahmedabad, Gujarat01.2015
Skills
- Hardware Diagnostics & Troubleshooting
- Data Centre Infrastructure (Cabling, Grounding, Labelling)
- Incident & Change Management
- Server Deployment & Decommissioning
- Network Design Task (NDT) Support
- Quality Assurance & Compliance
- Team Collaboration & Mentoring
Certification
- MTA- Microsoft Technology Associate
- MCSA-Microsoft Certified Solution Associate
- DCDA-Datacentre Design Awareness
- WTA-Working At Height
- First Aid Certificate
LANGUAGES
English
Hindi
Gujarati
Timeline
Datacenter Technician
Datacom
06.2023 - Current
Site-Lead Telecommunication Technician
Chorus NZ Limited
12.2019 - 05.2023
IT Support Analyst
APEX IT Services
01.2018 - 12.2018
Electronic Assembler
Embitech Private Limited
07.2014 - 04.2015
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University
Diploma - Information & Technology
Otago Polytechnic