Jayden Dunthorne
Auckland,AUK
Summary
Seasoned Customer Associate with a few years of experience dedicated to providing highest quality service and making customers feel welcome. Timely and situationally aware employee dedicated to supporting productive work environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Service Technician/Customer Service Associate
Hirepool Limited NZ
01.2022 - Current
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Contacted outside providers on behalf of customers to help solve problems.
- Listened to customers in actively to assess issues and provide accurate information.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Education
Glenfield College
Glenfield, NZ12.2019
Skills
- Client Inquiries
- Customer Safety
- Time Management
- Customer Care
- Customer Traffic Management
- Team Cooperation
- Flexible Hours
- Problem-Solving
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Maintenance and Repair
car enthusiast
Car nerd
Timeline
Service Technician/Customer Service Associate
Hirepool Limited NZ
01.2022 - Current
Glenfield College
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