Jennifer Thompson
Pukekohe,AUK
Summary
I am a skilled team player with a strong background in sales, customer service, HR and finance. I believe in building relationships with both fellow employees and customers by listening, considering and responding in such a way that the best outcome is achieved to the benefit of both the company and the customer. I am motivated to continue to learn and improve company, employee and customer satisfaction. I am organised and systematic in my approach to work but realize that no two days will ever be the same therefore I have the ability to prioritise my work flow to meet the needs of all.
Overview
33
33
years of professional experience
Work History
Sales Advisor
JB's Flooring Xtra
Pukekohe, AUK
05.2023 - Current
- Key holder
- Providing product knowledge to customers, leading to informed purchasing decisions
- Increasing sales by offering advice on purchases and promoting additional products.
- Handling conflict situations professionally by addressing customer complaints and finding solutions that ensured that the relationship between both parties was mutually acceptable
- Collaborating with team members to try and achieve monthly sales goals and improve overall performance.
- Assisting customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinating effectively with other departments, such as installations, to ensure seamless operations
- Responding in-person and by telephone to requests for information about company offerings.
- Participating actively in sales meetings,
- Maintaining current knowledge of product changes in order to provide the best possible service for all customers.
- Cash and card transactions
- General housekeeping
- Stock rotation
2IC Manager
Cash Convertors
Pukekohe, AUK
11.2022 - 05.2023
- Key holder
- End of day administration including reconciliation of debit/credit card payments
- End of day cash reconciliations
- Exceeding individual and store weekly and monthly KPI's
- Encouraging a positive working environment by promoting teamwork and open communication channels.
- Ongoing employee training sessions to educate employees on products and company policies.
- Stock presentation and merchandising
- General housekeeping including back of house
- Maintained a clean and inviting retail environment
- Optimizing retail spaces with effective product displays
- Supporting senior management in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Training retail staff on best practices for merchandising
- Participating in employee training programs, gaining knowledge on various aspects of the industry, including pawns, buys and loans
- Mentoring junior employees by sharing knowledge about best practices in retail management.
- Conflict resolution between employees and customers
- Maintaining a clean and organized retail environment
Finance/HR Manager
CC Electronics Europe Ltd
Cheshire England
11.1991 - 09.2022
- Financial responsibility for two companies, reporting to three directors
- Management of seven bank accounts including three foreign currency
- Monthly management accounts including prepayment and accruals, intercompany transfers and Directors loan accounts
- Stock takes and calculations including raw materials, finished stock and WIP
- Credit card reconciliations
- Invoice discounting
- Full P & L and BS reconciliations
- Investigating and resolving customer complaints
- HR - inductions, absence counselling, contracts, references, mentoring, disciplinaries and reviews. Payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Health & Safety - fire marshall, first aider, H&S audits
- Liaising with government departments
Accountant
Gillywest Ltd T/a Hackett
London England
08.2018 - 09.2021
- Financially responsible for five retail shops
- Control of daily banking's including cash and card payments
- Year end accounts including full audit
- Stock takes
- Investigating and resolving customer complaints
- HR - inductions, absence counselling, contracts, references, mentoring, disciplinaries and reviews. Payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Education
Waiuku College
Waiuku, NZSkills
- Sales
- Customer service
- Brand awareness
- Time management
- Problem solving
- Adaptability
- Multi-tasking
- Self motivated
- Attention to detail
Timeline
Sales Advisor
JB's Flooring Xtra
05.2023 - Current
2IC Manager
Cash Convertors
11.2022 - 05.2023
Accountant
Gillywest Ltd T/a Hackett
08.2018 - 09.2021
Finance/HR Manager
CC Electronics Europe Ltd
11.1991 - 09.2022
Waiuku College