Jennifer Thompson
Pukekohe,AUK
Summary
I am a skilled team player with a strong background in sales, customer service, HR and finance. I believe in building relationships with both fellow employees and customers by listening, considering and responding in such a way that the best outcome is achieved to the benefit of both the company and the customer. I am motivated to continue to learn and improve company, employee and customer satisfaction. I am organised and systematic in my approach to work but realize that no two days will ever be the same therefore I have the ability to prioritise my work flow to meet the needs of all.
Overview
33
33
years of professional experience
Work History
Sales Advisor
JB's Flooring Xtra
05.2023 - Current
- Key holder
- Providing product knowledge to customers, leading to informed purchasing decisions
- Increasing sales by offering advice on purchases and promoting additional products.
- Handling conflict situations professionally by addressing customer complaints and finding solutions that ensured that the relationship between both parties was mutually acceptable
- Collaborating with team members to try and achieve monthly sales goals and improve overall performance.
- Assisting customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinating effectively with other departments, such as installations, to ensure seamless operations
- Responding in-person and by telephone to requests for information about company offerings.
- Participating actively in sales meetings,
- Maintaining current knowledge of product changes in order to provide the best possible service for all customers.
- Cash and card transactions
- General housekeeping
- Stock rotation
2IC Manager
Cash Convertors
11.2022 - 05.2023
- Key holder
- End of day administration including reconciliation of debit/credit card payments
- End of day cash reconciliations
- Exceeding individual and store weekly and monthly KPI's
- Encouraging a positive working environment by promoting teamwork and open communication channels.
- Ongoing employee training sessions to educate employees on products and company policies.
- Stock presentation and merchandising
- General housekeeping including back of house
- Maintained a clean and inviting retail environment
- Optimizing retail spaces with effective product displays
- Supporting senior management in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Training retail staff on best practices for merchandising
- Participating in employee training programs, gaining knowledge on various aspects of the industry, including pawns, buys and loans
- Mentoring junior employees by sharing knowledge about best practices in retail management.
- Conflict resolution between employees and customers
- Maintaining a clean and organized retail environment
Finance/HR Manager
CC Electronics Europe Ltd
11.1991 - 09.2022
- Financial responsibility for two companies, reporting to three directors
- Management of seven bank accounts including three foreign currency
- Monthly management accounts including prepayment and accruals, intercompany transfers and Directors loan accounts
- Stock takes and calculations including raw materials, finished stock and WIP
- Credit card reconciliations
- Invoice discounting
- Full P & L and BS reconciliations
- Investigating and resolving customer complaints
- HR - inductions, absence counselling, contracts, references, mentoring, disciplinaries and reviews. Payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Health & Safety - fire marshall, first aider, H&S audits
- Liaising with government departments
Accountant
Gillywest Ltd T/a Hackett
08.2018 - 09.2021
- Financially responsible for five retail shops
- Control of daily banking's including cash and card payments
- Year end accounts including full audit
- Stock takes
- Investigating and resolving customer complaints
- HR - inductions, absence counselling, contracts, references, mentoring, disciplinaries and reviews. Payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Education
Waiuku College
Waiuku, NZSkills
- Sales
- Customer service
- Brand awareness
- Time management
- Problem solving
- Adaptability
- Multi-tasking
- Self motivated
- Attention to detail
Timeline
Sales Advisor
JB's Flooring Xtra
05.2023 - Current
2IC Manager
Cash Convertors
11.2022 - 05.2023
Accountant
Gillywest Ltd T/a Hackett
08.2018 - 09.2021
Finance/HR Manager
CC Electronics Europe Ltd
11.1991 - 09.2022
Waiuku College
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