Jessica Jia Yong Lim
Christchurch,CAN
Summary
I’m a dedicated Checkout Supervisor with strong leadership and communication skills, recognised for staying calm and focused in high-pressure situations. I have hands-on experience managing teams, supporting customers in difficult moments, and responding effectively to emergencies. I’m now ready to step into a role where I can make a real impact, helping people when they need it most. Joining NZ Police as an Emergency Communicator has been a long-standing goal, and I’m committed to building a meaningful and long-term career serving the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Checkout Supervisor
New World Durham Street
04.2023 - Current
- Providing exceptional customer service by addressing customer inquiries, resolving issues, and handling customer complaints or concerns professionally, turning negative experiences into positive ones whenever possible.
- Managing cash registers, ensuring cash been deposited in evening, and maintaining cash drawer balances throughout day.
- implementing and maintaining efficient checkout processes, including managing queue lines by opening another till, and optimizing customer flow.
- Leading and motivating a team of operators, fostering a positive work environment, promoting teamwork, and effectively resolving conflicts or performance issues.
- Maintaining safe and secure checkout environment, including monitoring for theft, overriding age restricted sales responsibly.
Checkout Supervisor
Woolworth's Limited
11.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Taught associates to operate cash registers and back up team members during busy periods.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Observed checkout station users to determine assistance requirements and maintain store security.
Dental Assistant
Mosgiel Dentists
04.2021 - 12.2022
- Assisted dentists with procedures including fillings, extractions, and X-rays
- Prepared treatment rooms and sterilised equipment to meet infection control standards
- Supported patient comfort, answered questions, and provided aftercare instructions
- Maintained stock levels and ensured smooth clinic flow during busy periods
Assistant Restaurant Manager
Sichuan 88
02.2019 - 04.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Education
Bachelor of Science - Microbiology And Immunology
University of Otago
Dunedin, NZ12-2023
Columba College
Dunedin, NZ12.2020
Skills
- Technical Skills
- EFTPOS systems and transaction processing
- Staff rostering, scheduling, and floor coordination
- Microsoft 365 (Word, Excel, Outlook)
- Restricted item sales and Duty Liquor Licence compliance
- First aid response and incident management
- Operating digital systems across multiple screens
- Report writing and accurate data entry
- Familiar with customer-facing systems and internal communications Personal Skills
- Calm and composed under pressure
- Strong verbal communication and active listening
- Quick thinking and clear decision-making
- Empathetic, supportive, and people-focused
- Reliable, adaptable, and emotionally resilient
- Conflict resolution and de-escalation
- Team leadership and collaboration
- High attention to detail and accuracy
- Bilingual translator (Mandarin, Cantonese, Taishanese)
Objective
To join NZ Police as an Emergency Communicator and build a meaningful career where I can support people in urgent situations, stay calm under pressure, and make a difference every day.
Additional Information
- 2017 Hanban lower south island 2017 Chinese Bridge Chinese Proficiency Competition 2nd Place.
- Huazhong University of Science and Technology The People’s Republic of China, Certificate of Completion Teaching Chinese at Huazhong University of Science and Technology April 2018
- The Learning Place Course, Barista Course February 2019.
- Managers Certificate, Section 217, Sale and Supply of Alcohol Act 2012
- First Aid Certificate 2024
Certification
In my own time, I enjoy going for runs to support my mental and physical wellbeing, spending time with whānau and friends, listening to podcasts, and learning new skills that help me grow personally and professionally.
Community & Volunteer Expierences
- Junior netball coaching, 2017 2018 2019
- Assisting elderly at rest-home (Summerset Village Dunedin), 2020
- Cancer Society Fundrasing, Dunedin 2020
Timeline
Checkout Supervisor
New World Durham Street
04.2023 - Current
Checkout Supervisor
Woolworth's Limited
11.2021 - 03.2023
Dental Assistant
Mosgiel Dentists
04.2021 - 12.2022
Assistant Restaurant Manager
Sichuan 88
02.2019 - 04.2021
Bachelor of Science - Microbiology And Immunology
University of Otago
Columba College