JIN CHUNG
Mount Roskill,Auckland
Summary
I consider myself to be hardworking, organised and a professional individual with experience in delivering exceptional customer service and administrative excellence, including clerical support and public interaction. I have recently completed my Diploma in IT Technical Support, currently seeking employment within IT sector to further develop a career within the field. I am motivated, computer literate with excellent communication and problem-solving capabilities, coming with various transferrable skills proven to be an asset to any company willing to give me an opportunity to prove myself and develop my skills further.
Overview
4
4
years of professional experience
Work History
Dog Groomer/Customer Service
Boutique Dog Grooming
09.2020 - 05.2022
- Provided exceptional customer service
- Ensure customer satisfaction and building lasting relationships and rapport with customers, retaining 50% return rate
- Exhibited patience and calmness when dealing with pets, adapting to unexpected situations
- Ensured competitive tender documents are submitted in timely manner
- Thrived in high pressure environment while delivering quality work
- Dealt with customers regarding lodging, grooming, and pricing
- Assisted with grooming and took care of clients pets.
Front Desk/Reception
Heal With Us Clinic
04.2018 - 04.2021
- Managed front desk operations, including scheduling appointments, managing invoices and handling customer inquiries
- Demonstrate effective communication and problem-solving skills to address client needs and resolve issues
- During busy occasions I would manage over 30 customers for that day
- Greeted guest at the front desk and engaged in pleasant conversations while managing check-in processes.
Education
ISC2 Certification - Currently Ongoing
Online Course
NZ Diploma - IT Technical Support
Aspire 2
12.2023
Certificate of Science And Technology
AUT
12.2021
NCEA Level 3
MRGS
12.2018
Skills
Technical Skills:
- Critical and analytical thinker
- Statistical Analysis skills
- Computer literate (Intermediate to advanced)
- Technical support skills
- Issue handling and research skills
Soft Skills:
- Excellent communication
- Flexible and adaptable
- Administrative and customer service skills
- Reliable team player
- Social and approachable
Timeline
Dog Groomer/Customer Service
Boutique Dog Grooming
09.2020 - 05.2022
Front Desk/Reception
Heal With Us Clinic
04.2018 - 04.2021
ISC2 Certification - Currently Ongoing
Online Course
NZ Diploma - IT Technical Support
Aspire 2
Certificate of Science And Technology
AUT
NCEA Level 3
MRGS
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