Jordan Kemp

Employed full-time as Telematics Technical and Product Support Manager

• Oversaw the Configuration assembly, testing, and activation of GPS tracking devices to ensure full functionality prior to customer dispatch.
• Managed inventory of GPS units, SIM cards, accessories, and packaging materials, coordinating logistics for online sales and timely customer delivery.
• Provided end-to-end customer support, including device installation in vehicles/assets and guidance on using web and mobile tracking software.
• Diagnosed and resolved customer issues by identifying root causes and delivering clear, actionable solutions.
• Proactively educated customers to improve their understanding of the system and reduce recurring support queries.

• Delivered exceptional customer service during reef tours on Tusa 6.
• Guided certified divers and conducted Discover Scuba Diving experiences and snorkel tours.
• Collaborated with colleagues to develop resources enhancing guest and student experiences.
• Operated tenders and moored boats efficiently to ensure safety and convenience.
• Organized and coordinated group dives, ensuring that everyone was safe and had a positive experience.
• Educated new divers on different marine life found in local waters, helping them become more knowledgeable about ocean conservation efforts.

• Served as senior crew dive instructor on Aqua Quest day boat, leading training programs.
• Developed lesson plans for open water certification, advanced courses, and specialty certifications.
• Provided one-on-one mentorship, enhancing confidence for newly certified divers.
• Assessed student needs based on qualifications and abilities to tailor instruction.
• Gained experience in mooring boats and operating tenders efficiently.
• Cultivated positive relationships with students, parents, colleagues, and administrators.
• Worked extensively on liveaboards, ensuring safety and adherence to protocols.

• Developed tailored lesson plans to address individual student needs.
• Conducted assessments to evaluate swimmer abilities and progress.
• Instructed swimmers on technique, stroke development, and water safety principles.
• Demonstrated swimming skills while providing corrective feedback to enhance performance.
• Enforced pool rules and safety regulations to ensure a secure environment.
• Maintained a safe and enjoyable learning atmosphere for all students.
• Actively addressed customer concerns with prompt and effective solutions.

• Instructed students of varying ages and skill levels in daily swim techniques.
• Monitored student progress, provided feedback, and adjusted instruction methods accordingly.
• Established strong relationships with swimmers through effective communication strategies.
• Utilized teaching aids such as kickboards, diving rings, and fins to enhance learning.
• Prepared and organized equipment prior to each class, ensuring proper storage afterwards.
• Demonstrated patience and enthusiasm to engage learners of all ages and abilities.
• Taught fundamental swimming skills including floating, treading water, stroke techniques, and diving.