Jordana Campbell

· Administer end-to-end firearms licensing processes in the registry system, ensuring accurate assignment, processing, and recordkeeping for licences, permits, endorsements, mail orders, gun shows, and auctions.

· Coordinate licence vetting by completing vetting guides and preparing clear tasking and interview questions for Vetters and staff.

· Operate effectively within licensing systems and NIA, including data extraction/updates, mail-outs, and related administrative tasks.

· Handle firearms-related enquiries across phone, email, and in-person channels; conduct NIA and system checks; and collect supporting documentation such as medical certificates.

· Ensured secure, timely correspondence and data integrity by accurately recording, updating, retrieving, and reporting licensing information.

· Coordinated effective deployment model by scheduling appointments for licence holders with Vetters for licence renewals or acquisitions.

· Provided professional, customer-focused service with prompt responses and proactive ownership of enquiries.

Maintain up to date and accurate document of prepped licences ready to be deployed

• I work closely with the operations manager, regional Manager and our head office to ensure the office is run with proficiency and ease. My forward thinking and active problem solving is key to operations running smoothly.
• Liaise with companies around ordering supplies/equipment required for job's to be undertaken
• Worked closely with the HSE Manager to review and implement operating procedures
• Maintaining a 'skills matrix' containing all employee skill's/licencing for all employee's booking refreshers were needed
• Keeping accurate records of our Traffic management plans from councils.
• Maintain our fleet maintenance register ensuring our vehicles, trucks and trailers are up to date with all servicing.
• Helping staff work through licencing and Training

• Delivered exceptional customer service by addressing customer needs and inquiries promptly.
• Resolved customer complaints, improving service quality and customer satisfaction.
• Within these roles I worked closely with management and team members to maintain a customer centric approach to ensure the excellent customer service.
• Delegation to staff ensuring pricing is accurate and correct for the store to function at its fullest potential.
• Oversaw staff operations, enhancing overall team efficiency and performance.
• Updated and organized internal database, ensuring accurate and timely record-keeping.
• Monitored and secured cash drawers to prevent discrepancies and theft.
• Reconciling daily totals, working with store floats/ petty cash
• Resolving any discrepancies in daily totals
• Working with stockroom to follow up on orders/loads receipted
• Implementing operational procedures

• Assisting dentists while managing reception and being responsible for organizing and maintaining up to four dentists' appointment schedules.
• Conducted x-ray procedures to support accurate patient diagnostics and effective treatment planning.
• Thorough sterilization and clinic hygiene
• Managed appointment schedules and performed bookkeeping tasks, contributing to seamless clinic operations.
• Oversaw daily clinic operations to maintain a welcoming and efficient environment.
• Acknowledged and addressed concerns of anxious patients to enhance their comfort during visits.
• Working with a diverse set of people, with different needs to be met
• Adhering to the Privacy Act

• Completed qualification 2007
• Cultivated and retained a loyal clientele in a high-traffic salon environment
• Mentored apprentices in salon techniques to enhance their skills and confidence
• Pursued diverse training courses to expand expertise and stay current with industry trends.
• Customer service skills/ cashing handling
• Competed in a large number of competitions