Jovanni Thien
Auckland,New Zealand
Summary
With over 13 years of progressive experience in the hotel industry—spanning front office operations, reservations, and revenue management. I currently lead the New Zealand reservations division, overseeing eight properties with a combined portfolio of 950 rooms nationwide. Based in Auckland and open to relocation, I bring a strategic, service-driven mindset, a keen eye for operational detail, and a strong commitment to optimizing both guest satisfaction and commercial outcomes. Outside of work, I prioritize well-being through regular exercise and time in nature—habits that enhance my focus, resilience, and ability to thrive in a fast-paced, high-performance environment.
Overview
11
11
years of professional experience
Work History
NZ Cluster Reservations and Revenue Manager
TFE Hotels New Zealand
07.2023 - Current
- 950 accommodations across 8 hotel properties in NZ, 6 dining options, and 10 event spaces.
Reliever / Student Teacher
KinderCare Learning Centre / BestStart Educare
04.2022 - 07.2023
Floor Manager / Assistant Store Manager
COS (H&M)
11.2021 - 05.2022
Reservations Manager - Mandarin Speaker
Crowne Plaza Auckland, NZ
05.2019 - 11.2021
Managed secondment for Intercontinental Hayman Island and Crowne Plaza Queenstown remotely.
*During this time, we also operated as the top Managed Isolation facility in Auckland, where we were required to follow strict health and safety protocols as well as liaising with the NZ Military, Police and Nurses.
Hotel Duty Manager
Pullman Auckland - Luxury Hotel & Service Residences, New Zealand
12.2018 - 05.2019
Assistant Front Office Manager / Hotel Duty Manager (Pre-opening Team)
M Social (Millennium Hotels & Resorts) Auckland, New Zealand
08.2017 - 12.2018
Achieved Top 3 ranking on Tripadvisor for hotels in Auckland during tenure.
- Established front office department to improve operational efficiency.
Hotel Duty Manager
Stamford Plaza Auckland & Stamford Residences, New Zealand
09.2016 - 07.2017
Front Office Supervisor
DoubleTree by Hilton & Hilton Queenstown Resort & Spa, New Zealand
07.2016 - 09.2016
Guest Service Agent - Mandarin Speaker
Hilton Queenstown Resort & Spa
, Queenstown
01.2015 - 07.2016
- Hilton Honors loyalty program enrollment champion in 2015.
Education
Graduate Diploma - Early Childhood Education
New Zealand Tertiary College
Auckland07-2023
Bachelor Degree With Honors - Tourism, Hospitality And Leisure
Liverpool John Moores University
United Kingdom01-2012
Skills
- Opera V5 and Cloud applications
- Protel EZRMS and SiteMinder
- Mentoring and coaching
- Inventory and allotment management
- Data analysis
- Problem solving
- Strategic thinking
- Operations management
- Account management
- People management
- Multilingual communication
- Yield optimization
- Pricing strategy
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Native/ Bilingual
Reference
- Warwick Kahl - NZ Director of Operations (TFE Hotels Group)
- Carol Gayagay - Senior Sales Manager (TFE Hotels Group)
Timeline
NZ Cluster Reservations and Revenue Manager
TFE Hotels New Zealand
07.2023 - Current
Reliever / Student Teacher
KinderCare Learning Centre / BestStart Educare
04.2022 - 07.2023
Floor Manager / Assistant Store Manager
COS (H&M)
11.2021 - 05.2022
Reservations Manager - Mandarin Speaker
Crowne Plaza Auckland, NZ
05.2019 - 11.2021
Hotel Duty Manager
Pullman Auckland - Luxury Hotel & Service Residences, New Zealand
12.2018 - 05.2019
Assistant Front Office Manager / Hotel Duty Manager (Pre-opening Team)
M Social (Millennium Hotels & Resorts) Auckland, New Zealand
08.2017 - 12.2018
Hotel Duty Manager
Stamford Plaza Auckland & Stamford Residences, New Zealand
09.2016 - 07.2017
Front Office Supervisor
DoubleTree by Hilton & Hilton Queenstown Resort & Spa, New Zealand
07.2016 - 09.2016
Guest Service Agent - Mandarin Speaker
Hilton Queenstown Resort & Spa
01.2015 - 07.2016
Graduate Diploma - Early Childhood Education
New Zealand Tertiary College
Bachelor Degree With Honors - Tourism, Hospitality And Leisure
Liverpool John Moores University
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