Kaitlyn Abbott
Richmond,Nelson
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
6
6
years of professional experience
Work History
Duty Manager
Raeward Fresh Richmond
01.2022 - 04.2024
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Barista
A New Era Cafe
01.2020 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Checkout Operator
Raeward Fresh Richmond
10.2018 - 01.2020
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Waimea College
Richmond11.2019
Skills
- Time Management
- Customer Service
- Staff Training and Development
- Staff Training
- Expectation setting
- Alcohol Sales
Additional Information
References
Laura Caldwell (previous owners of Raeward Fresh) 021917078
Eddie Bishop A New Era Cafe 0211249015
Mark Paton (current owner of Raeward fresh) 0211665589
Achievements
Licence Controller Qualification
Duty Managers
Languages
Japanese
Limited Working
Timeline
Duty Manager
Raeward Fresh Richmond
01.2022 - 04.2024
Barista
A New Era Cafe
01.2020 - 11.2021
Checkout Operator
Raeward Fresh Richmond
10.2018 - 01.2020
High School Diploma -
Waimea College
Similar Profiles
Heidi Christine PageHeidi Christine Page
Retail assistant at Raeward FreshRetail assistant at Raeward Fresh
Bradley BoyceBradley Boyce
Inwards Goods Store Man/Maintenance Assistant at Raeward Fresh HarewoodInwards Goods Store Man/Maintenance Assistant at Raeward Fresh Harewood
Hanbyeol JinHanbyeol Jin
Cafe & Deli assistant at Raeward FreshCafe & Deli assistant at Raeward Fresh