Kaushallya Kulasuriya
42A , George Street ,Rolleston ,Christchurch
Summary
Dedicated and experienced senior Flight Attendant specializing in providing excellent customer service, maintaining customer satisfaction, and problem solving. An extremely focused and detail-oriented person who can provide excellent customer service and effective communication for customer satisfaction. Hardworking and willing to learn. Organized and independent candidate who can successfully manage multiple priorities, with a positive attitude. Willing to take added responsibilities to achieve team goals .
Overview
18
18
years of professional experience
Work History
Personal insurance consultant
IAG
, Christchurch
02.2023 - Current
- Maintained up-to-date knowledge of industry trends and regulations.
- Supported internal team initiatives by sharing insights on client feedback.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
- Reviewed policy documents for accuracy and compliance with regulations.
- Educated clients on coverage options and policy details.
- Assessed client insurance needs and provided tailored policy recommendations.
- Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Achieved repeat business and referrals through personalized services.
Customer Service Representative
Noel Leeming
, Christchurch
09.2021 - 01.2023
- Assisted customers with product inquiries and order placements.
- Educated customers on product features and benefits during interactions.
- Handled high-volume calls while maintaining a friendly demeanor.
- Maintained knowledge of current promotions and store policies for accurate assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
Senior Flight Attendant
Sri Lankan Airlines
, Colombo . Sri Lanka
05.2008 - 03.2020
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Executed safety checks and ensured compliance with regulations to maintain a secure environment for passengers and crew.
- Coordinated workflow and delegated tasks for team members.
- Directed junior team members in proper duties and company regulations.
- Ensured passenger safety through thorough pre-flight checks and emergency procedure briefings.
- Monitored cabin conditions, ensuring comfort and compliance with airline regulations throughout flights.
- Followed safety, passenger and supply pre-flight checklists.
- Trained new staff members on proper procedures for operating an aircraft safely.
- Monitored overall cleanliness and adherence to maintenance schedules.
- Provided additional support during international flights such as translation services for non-English speaking customers.
- Oversaw team performance to verify quality service and compliance with specifications.
Pre Production Assistant
MAS Holdings Pvt Ltd
, Horana , Sri Lanka
08.2007 - 02.2008
- Facilitated clear and effective communication channels to enhance team collaboration.
- Organized and coordinated key communications between cast and technical crew.
- Assisted production team in daily operations and workflow management.
- Collaborated with quality control teams to ensure product standards were met.
- Supported training sessions for new staff on equipment and safety procedures.
- Organized workstations to optimize efficiency and reduce downtime during shifts.
- Implemented process improvements to streamline production activities and enhance workflow.
- Kept records of daily production activities.
- Organized catering services for cast and crew during shoots.
- Coordinated transportation for cast and crew, optimizing routes and schedules.
Education
Higher Diploma In Business Management - Business Management
The Career Academy
Auckland, NZ02-2022
Advanced Certificate of Business Management -
National Institute of Business Management
Colombo , Sri Lanka08-2008
Flight Attendant Training Program in Tourism -
Sri Lankan Airlines
Colombo , Sri Lanka 05-2008
Advanced Level in Japanese Language -
JOTO Cultural Centre
Colombo 08-2006
Skills
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Adaptability
- Customer complaint resolution
- Relationship building
Languages
English
Professional
References
References available upon request.
Timeline
Personal insurance consultant
IAG
02.2023 - Current
Customer Service Representative
Noel Leeming
09.2021 - 01.2023
Senior Flight Attendant
Sri Lankan Airlines
05.2008 - 03.2020
Pre Production Assistant
MAS Holdings Pvt Ltd
08.2007 - 02.2008
Higher Diploma In Business Management - Business Management
The Career Academy
Advanced Certificate of Business Management -
National Institute of Business Management
Flight Attendant Training Program in Tourism -
Sri Lankan Airlines
Advanced Level in Japanese Language -
JOTO Cultural Centre