Summary
Overview
Work History
Education
Skills
References
Contact
Timeline
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Caroline Hedges

Lincoln,CAN

Summary

I am results focused, having worked to and achieved, sales and service targets. I have been exposed to high pressure sales environments, working to some strict deadlines, keeping a positive attitude throughout. I have a strong eye for detail, whilst being a great communicator. I believe that customer service is paramount, and achievement will always follow if you focus and listen to your customer’s needs.

Overview

35
35
years of professional experience

Work History

Personal Insurance Consultant

IAG
Christchurch , Canterbury
10.2024 - Current
  • In a call centre environment, I look after ASB customers
  • I Handle customer inquiries regarding policy and explaining coverages.
  • Quote and establish new home contents, vehicle, and landlord policies.
  • Managed outstanding premiums .
  • I am, cross trained now in BNZ also

Claims Consultant

IAG
Christchurch, Can
10.2023 - 10.2024
  • In a call centre environment< i looked after ASB, Westpac, BNZ , and COOP claims
  • Managed large caseloads by prioritizing tasks for prompt resolution of urgent matters.
  • Provided expert guidance on coverage limits and exclusions to support informed client decisions.
  • Resolved complex claims through detailed knowledge of policy coverage and industry regulations.
  • Negotiated favourable settlements for clients, achieving high success rates in claim resolutions.

Partner Success Specialist

MYOB Limited
Christchurch
04.2019 - 04.2023
  • Starting MYOB in the sales world saw a great career progression path, from being a Commercial Partner Account Manager, and then to a training role in the professional services area of the business. As a Partner Success Specialist. I was the first point of contact with new Partners and onboarded them to MYOB and the Partner Program, ensuring they were trained and ready to enjoy a great experience with MYOB. I have enjoyed many awards and accolades at MYOB including my most recent award, the ‘All Stars’ Fiji trip for the 22/23 year.

Key Account Manager/Digital Marketing Specialist

Yellow Limited
Christchurch
01.2009 - 04.2019
  • Yellow was an incredible company that allowed my career progression to start as an Internal Sales Consultant, move to a Field Sales Consultant and then progress to becoming a Digital Marketing Specialist and Key Account Manager.

Customer Consultant

Westpac Bank
Christchurch
01.2003 - 01.2009
  • My time at Westpac was spent as a lending consultant and Priority Care Consultant, where I dealt with high wealth personal and residential lending and insurance within both branch and corporate office settings.

Sales Consultant

Kronos Inc - ICB Telecommunications - Principle Dynamics
England
01.1996 - 01.2002

Mortgage Underwriter

Bank of Ireland
, UK
01.1991 - 01.1993

Education

High School Diploma -

The Holt
United Kingdon

Skills

  • Account management and partner onboarding
  • Digital marketing strategies
  • Effective communication skills
  • Customer service excellence
  • Technical training delivery
  • Sales and service expertise
  • Lending and policy knowledge
  • Regulatory compliance

References

Available on Request

Contact

  • 11 Hasendene Drive, Lincoln, Christchurch
  • 027 4471208
  • Caro.darrell@gmail.com

Timeline

Personal Insurance Consultant

IAG
10.2024 - Current

Claims Consultant

IAG
10.2023 - 10.2024

Partner Success Specialist

MYOB Limited
04.2019 - 04.2023

Key Account Manager/Digital Marketing Specialist

Yellow Limited
01.2009 - 04.2019

Customer Consultant

Westpac Bank
01.2003 - 01.2009

Sales Consultant

Kronos Inc - ICB Telecommunications - Principle Dynamics
01.1996 - 01.2002

Mortgage Underwriter

Bank of Ireland
01.1991 - 01.1993

High School Diploma -

The Holt

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Caroline Hedges