Keziah Seiuli

• Managed caseloads of 15-20 per day; various products learnt regarding different types of applications
• Liaised with licensed advisors, lawyers, employers to ensure requirements are met for applicants
• Sorted, filed and retrieved documents as required.
• Maintained filing systems, both electronic and hard copy. Completing applications using online systems and various databases.
• Maintained positive working relationship with fellow staff and management.
• Follow up phone calls and emails regarding missing payments, missing documents and information.

• Managed high volumes of caseloads and established routines to support and provide quality care to each family/individual.
• Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
• Created care plans and assessments outlining a family's/individual's support needs, building relationship to gain trust and better understanding of their circumstances.
• Advocated clients' applications and inquiries with other government agencies e.g; WINZ to receive approved grants and benefits that'll support their living situation
• Assisted incoming callers to navigate online documents and to complete forms, CV's, cover letters etc.
• Liaised with internal and external providers to meet the support needs of a client.
• Built relationship with external social workers, probation officers, local health physicians other healthcare organizations to provide wrap-around support and short to long term care of patients in need.

• Managed high volumes of caseloads ranging from 15-30 at a time: completing follow-ups, assessments, cold-call visits.
• Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
• Worked on several CRM and database systems to create and update case files, refer clients to other supporting services
• Handled phone assessments regarding whanau homes and ensuring children were living in a healthy, warm and dry home
• Provided long-term support with follow-up phone calls and supplying resources for the health of the whanau (e.g; blankets, beds, cots, clothing for children etc).
• Scheduled and attended home visits to meet the family and dive deep into their living situation to better support and advocate the urgent needs and issues to be raised
• Advocated for tenants being ignored and mistreated by landlords and property managers - ensuring accountability, and the health and safety of the whanau.
• Liaised with other housing providers (Habitat for Humanity, Kainga Ora) to support families with housing repairs and tenancy services.

Supported

• Trained and directed users on correct use of software and hardware within systems.
• Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery for organisation use.
• Handled customer inquiries and directing external provider inquiries to appropriate internal services.
• Managed client details and updates of cases in progress, documentation and consent.
• Liaised with internal services to inquiries other avenues of support for families and individuals

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Drove customer feedback to deliver information to management for corrective action.
• Responded to customer issues to provide immediate resolution and improve retention.
• Worked frontline during the COVID19 pandemic: delivered to positive-testing families in isolation all over Auckland, packaged food boxes, trained new staff around COVID procedures and cross-contamination
• Organised purchases and re-stock of food supplies and products as well as deliveries each day.
• Trained new onboarding staff through health and safety operations, customer interaction and data entry.
• Handled aggressive customer interactions via phone, face-to-face, email in a respectful and mindful manner considering the safety and reputation of myself, fellow colleagues and the organisation.