Kirstie Schultz
Auckland,New Zealand
Summary
Most People Describe me as Bubbly with a Warm Personality along with highly organized, I'm 31 Years old, Wife to my amazing Husband Liam and Mother to our beautiful two children Blake 9 & Ella 7, I'm currently working in the Construction of new homes industry as the Operations Manager for the past 2 years working closely with our clients completing colour consultations and changes to the build, scheduling delivery's, Ordering all components needing for the build, working with our vendors, accounting and maintaining customer satisfaction, Previously to this we lived in New Plymouth where I opened my own Beauty Salon and maintained this for 7 years with huge growth and a large loyal clientele, Managing all things from scheduling , accounting , sales, customer / supplier relationships, stock inventory and more, With a proven track record, I excel in enhancing operational efficiency and fostering customer relationships. My expertise in budget management and meeting deadlines, coupled with a knack for problem-solving, drives continuous improvement and exceptional service standards. Achievements include streamlining processes for better efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Manager, Customer Experience
A1homes South Auckland / West Waikato
08.2022 - Current
- Established effective communication channels, fostering strong relationships.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed purchasing operations efficiently.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed and maintained relationships with external vendors and suppliers.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Salon Owner/Operator
Self Employed (Nail Design By Kirstie)
01.2018 - 08.2022
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Service Deli Manager
Countdown Supermarket
07.2012 - 09.2017
- Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Collaborated with store management to set performance goals and create training programs for staff development.
- Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
- Streamlined ordering processes to optimize product selection, quality, and costeffectiveness.
- Successfully managed budgetary constraints while maintaining high-quality products and services in the deli area.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
Seafood Department Manager, Checkout Supervisor
Countdown Supermarket
07.2008 - 07.2012
- Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
- Ensured compliance with all applicable health codes and regulations to maintain a safe working environment for employees and customers alike.
- Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
- Increased sales through effective merchandising, attractive displays, and strategic product placement.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Quickly and accurately counted drawers at start and end of each shift.
Education
I Was Homeschooled For My Schooling Years.
Home Schooled
05-1998
High School Diploma -
NZ School of Correspondence
NCEA 1 + 2
Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Operational Efficiency
- Customer Relationship Management
- Professionalism
- Scheduling
- Time management abilities
- Adaptability
- Purchasing and planning
- Verbal and written communication
- Scheduling proficiency
- Deadline-oriented
Timeline
Operations Manager, Customer Experience
A1homes South Auckland / West Waikato
08.2022 - Current
Salon Owner/Operator
Self Employed (Nail Design By Kirstie)
01.2018 - 08.2022
Service Deli Manager
Countdown Supermarket
07.2012 - 09.2017
Seafood Department Manager, Checkout Supervisor
Countdown Supermarket
07.2008 - 07.2012
I Was Homeschooled For My Schooling Years.
Home Schooled
High School Diploma -
NZ School of Correspondence
NCEA 1 + 2
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