Kolora Tagaloa

• Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
• Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.

- Monitor those who have been fitted with electronic bands from the Ministry of Corrections

- Receive calls from clients to update their day to day movement

- Dispatching mobile petrol to homes of people who have breached conditions

-General customer service

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.