Kulwinder Kaur
Auckland,New Zealand
Summary
Adaptable and analytical professional with a strong foundation in customer service, insurance consulting, and IT support, now pursuing a career in data engineering.Eager to apply my problem-solving mindset, attention to detail, and client-focused approach to build robust data solutions and support data-driven decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Insurance Consultant
IAG New Zealand
, Auckland
06.2023 - Current
- Specialized in Motor, Home, and Content Insurance sales through inbound team efforts.
- Explained coverage options and addressed inquiries from potential policyholders.
- Monitored clients' insurance coverages to align with evolving needs.
- Calculated premiums and established payment methods, processing customer payments efficiently.
- Developed tailored quotes based on comprehensive risk assessments.
- Contacted underwriters to obtain binder coverage by submitting necessary forms.
- Leveraged industry trends to enhance solutions and strategies for clients.
Service Desk Analyst
Health Alliance
, Auckland
07.2022 - 06.2023
- Managed email and technology ticket systems, ensuring accurate documentation per ITIL standards.
- Delivered Level 1 remote support for Windows 10, Citrix, and Microsoft Teams environments.
- Responded to internal and external queries via phone and self-service tickets for hardware and software issues.
- Provided troubleshooting assistance, including password resets, printer configurations, and break/fix guidance.
Sales Consultant
Vodafone
, Auckland
08.2017 - 06.2022
- Secured sales by providing recommendations to promote brand effectiveness and product benefits
- Working as part of the sales team providing excellent customer service
- Mutual understanding, coordination and respect to the working team
- Excellent product knowledge.
Education
NZQA Level 7 Diploma in Information and Technology -
Royal Business College Auckland
Auckland01.2016
Bachelor of Technology in Computer Science Engineering -
Punjab Technical University
01.2013
Skills
- Attention to detail
- Technical documentation
- Time management
- Sales reporting
- Client engagement
- Risk assessment
- Coverage analysis
- Problem solving
- Data analysis
- Team collaboration
Certification
The Complete SQL Bootcamp: Go from zero to hero
Timeline
Personal Insurance Consultant
IAG New Zealand
06.2023 - Current
Service Desk Analyst
Health Alliance
07.2022 - 06.2023
Sales Consultant
Vodafone
08.2017 - 06.2022
NZQA Level 7 Diploma in Information and Technology -
Royal Business College Auckland
Bachelor of Technology in Computer Science Engineering -
Punjab Technical University
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