Vinuri Welgama
Summary
Highly motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Personal Insurance Consultant
INSURANCE AUSTRALIA GROUP
07.2023 - Current
- Coordinate with the underwriting team to best identify solutions for customer's personal needs.
- Develop and maintain insurance product and systems technical knowledge, including any risk and compliance requirements.
- Ensure accuracy and completeness of customer information.
Hotel Duty Manager
MILLENNIUM WATERFRONT NEW PLYMOUTH
02.2022 - 07.2023
- Proactive thinking and implementing solutions for the customer complaints and resolving the issues.
- Training new employees and providing feedback for the development of the performance of employees.
- Building customer relationships through delivering and executing products and services to cater each customer needs and wants.
- Overseeing daily hotel operations including front office, restaurant and housekeeping departments
- Reporting and communicating to general manager and the operations manager regarding the improvements that can be made to the hotel operations.
Hotel Attendant (Guest service Agent/ Food and Beverage attendant)
MILLENNIUM WATERFRONT NEW PLYMOUTH
04.2021 - 02.2022
DUTY MANAGER
COBB & CO NEW PLYMOUTH
10.2020 - 06.2021
ROOM ATTENDANT
CROWNE PLAZA AUCKLAND
12.2019 - 04.2020
F & B ATTENDANT
FOUR POINTS BY SHERATON AUCKLAND
12.2018 - 07.2019
Skills
Optimistic and effective team player
Multi tasking skills
Proven record of excellent customer skills
Ability to take on new challenges
Team leadership skills
Communication skills
Accomplishments
- Manager's License
- License Controller Qualification
- Fire Warden, PIHMS, 2018,2019
- Member of school Commerce society
- Member of school design club
- Member of school media unit
Education Summary
- ADVANCED DIPLOMA OF HUMAN RESOURCES, 01/01/23, current, International Career Institute (Online)
- BACHELOR OF APPLIED HOSPITALITY AND TOURISM MANAGEMENT, 07/01/18, 07/01/22, Pacific International Hotel Management School New Plymouth
- DIPLOMA IN BUSINESS MANAGEMENT, 03/01/16, 03/01/17, Australian College of Business and Technology Colombo, Sri Lanka
- G.C.E. ADVANCED LEVEL AND ORDINARY LEVEL EXAMINATION, 08/01/15, Musaeus College Colombo, Sri Lanka
Hobbies and Interests
- Traveling
- Photography
- Volunteering for charity and other social events
- Organizing events
- Socializing
- Willing to learn and experiment new things
Timeline
Personal Insurance Consultant
INSURANCE AUSTRALIA GROUP
07.2023 - Current
Hotel Duty Manager
MILLENNIUM WATERFRONT NEW PLYMOUTH
02.2022 - 07.2023
Hotel Attendant (Guest service Agent/ Food and Beverage attendant)
MILLENNIUM WATERFRONT NEW PLYMOUTH
04.2021 - 02.2022
DUTY MANAGER
COBB & CO NEW PLYMOUTH
10.2020 - 06.2021
ROOM ATTENDANT
CROWNE PLAZA AUCKLAND
12.2019 - 04.2020
F & B ATTENDANT
FOUR POINTS BY SHERATON AUCKLAND
12.2018 - 07.2019
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