Laura Ayre
Takapuna,AUK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Interests are training at the gym, and sports, such as netball and volleyball. Loves working in a team environment, and learning new things.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Moochi
02.2023 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Works well under pressure
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with locating and choosing merchandise in store departments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Reliable and flexible
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Passionate about the fashion
- Logged reports, expenses, receipts and sales documents into digital database.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Greeted customers and helped with product questions, selections, and purchases.
Social Media Marketing Assistant
Tristram European
01.2023 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Ran all social media accounts on Instagram and Facebook by posting reels, photos, videos and stories. As well as, attending and publishing campaign's on social media
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategised and developed content for client's website and social media publications.
- Scheduled content ahead of time
- Time management and organisation
- Utilized tools which would engage customers such as most popular post times and following trends on social media
Fruit Counter
Turners And Growers
12.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
Child Care Worker
Nature Connect
03.2019 - 09.2020
- Prepared and served nutritious and healthy meals and snacks.
- Developed healthy relationships with many children to provide support and guidance in learning.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Cared for children ages 4 to 13 in nurturing and age-appropriate way.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Instructed children in health and personal habits.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
Education
Bachelor of Science - Chemistry, Geography
University of Auckland
Auckland, NZ08.2025
Skills
- Effective Customer Communication
- Building Customer Loyalty
- Appeals Support
- Accounting Software
- Customer Service Best Practices
- Customer Assistance
- Information Updates
- Personalized Support
- Financial Transactions
- Register Opening and Closing
- Credit Card Handling
- Company Guidelines
- Special Orders
- Purchase Packaging
- Positive Customer Engagement
- Retail Merchandising
- Inquiry Response
- Money Transfer Systems
- Telephone Reception
- Gift Wrapping
- Team Cooperation
- Credit and Debt Card Processing
- Managing Cash Register
Timeline
Retail Sales Assistant
Moochi
02.2023 - Current
Social Media Marketing Assistant
Tristram European
01.2023 - Current
Fruit Counter
Turners And Growers
12.2022 - 12.2022
Child Care Worker
Nature Connect
03.2019 - 09.2020
Bachelor of Science - Chemistry, Geography
University of Auckland
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