Dynamic and results-oriented professional with a proven track record at the Ministry of Social Development, adept in client relationship management and maintaining confidentiality. Excelled in strategic decision-making and effective communication, significantly enhancing client outcomes and operational efficiency. Demonstrates a strong commitment to ethical conduct and attention to detail, ensuring high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Case Manager
Ministry of Social Development
11.2023 - Current
Maintained accurate documentation for clients, ensuring confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Educated clients on available programs, benefits, and services, empowering them to become safe, strong and independent.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Contributed to team discussions and seminars actively, sharing insights and expertise with colleagues to optimize client support strategies.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Central Processing Officer
Ministry Of Social Development - Work And Income NZ
11.2022 - 11.2023
Prioritized and organized workload based on risk and severity to meet deadlines.
Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
Collaborated with team members to achieve shared objectives and meet tight deadlines.
Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
Hairstylist
Behind the Mirror Hair
11.2018 - 10.2022
Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized haircuts, styling, and colour services.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Increased salon revenue by upselling products and additional treatments during appointments.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Managed the salon during owner's absence.
Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
Whangarei Girl's
Skills
Proficient Case Oversight
Efficient Learner
Effective Time Coordination
Attention to Detail
Strong Organizational Skills
Client Relationship Management
Effective Communication Skills
Driven Independent Worker
Effective Conflict Management
Strategic Decision Making
Effective Troubleshooting Skills
Proven Dependability
Emotional Sensitivity
Maintaining Confidentiality
Ethical Conduct
Certification
Restricted Driver's License
NZEA Level 3
New Zealand Certificate in Hairdressing Level 5
References
Tyne Thompson- Ministry of Social Development
Manager Client Service Delivery
0292522791
Timeline
Financial Case Manager
Ministry of Social Development
11.2023 - Current
Central Processing Officer
Ministry Of Social Development - Work And Income NZ