Leilandra Huihui
Whangarei
Summary
Dynamic and results-oriented professional with a proven track record at the Ministry of Social Development, adept in client relationship management and maintaining confidentiality. Excelled in strategic decision-making and effective communication, significantly enhancing client outcomes and operational efficiency. Demonstrates a strong commitment to ethical conduct and attention to detail, ensuring high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Case Manager
Ministry of Social Development
11.2023 - Current
- Maintained accurate documentation for clients, ensuring confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to become safe, strong and independent.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and seminars actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Central Processing Officer
Ministry Of Social Development - Work And Income NZ
11.2022 - 11.2023
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
- Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
Hairstylist
Behind the Mirror Hair
11.2018 - 10.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and colour services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Managed the salon during owner's absence.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
Whangarei Girl's
Skills
- Proficient Case Oversight
- Efficient Learner
- Effective Time Coordination
- Attention to Detail
- Strong Organizational Skills
- Client Relationship Management
- Effective Communication Skills
- Driven Independent Worker
- Effective Conflict Management
- Strategic Decision Making
- Effective Troubleshooting Skills
- Proven Dependability
- Emotional Sensitivity
- Maintaining Confidentiality
- Ethical Conduct
Certification
- Restricted Driver's License
- NZEA Level 3
- New Zealand Certificate in Hairdressing Level 5
References
Tyne Thompson- Ministry of Social Development
Manager Client Service Delivery
0292522791
Timeline
Financial Case Manager
Ministry of Social Development
11.2023 - Current
Central Processing Officer
Ministry Of Social Development - Work And Income NZ
11.2022 - 11.2023
Hairstylist
Behind the Mirror Hair
11.2018 - 10.2022
Whangarei Girl's
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