Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Leilandra Huihui

Whangarei

Summary

Dynamic and results-oriented professional with a proven track record at the Ministry of Social Development, adept in client relationship management and maintaining confidentiality. Excelled in strategic decision-making and effective communication, significantly enhancing client outcomes and operational efficiency. Demonstrates a strong commitment to ethical conduct and attention to detail, ensuring high-quality service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Financial Case Manager

Ministry of Social Development
11.2023 - Current
  • Maintained accurate documentation for clients, ensuring confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to become safe, strong and independent.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and seminars actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Central Processing Officer

Ministry Of Social Development - Work And Income NZ
11.2022 - 11.2023
  • Prioritized and organized workload based on risk and severity to meet deadlines.
  • Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
  • Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
  • Collaborated with team members to achieve shared objectives and meet tight deadlines.
  • Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
  • Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
  • Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.

Hairstylist

Behind the Mirror Hair
11.2018 - 10.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and colour services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Managed the salon during owner's absence.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.

Education

Whangarei Girl's

Skills

  • Proficient Case Oversight
  • Efficient Learner
  • Effective Time Coordination
  • Attention to Detail
  • Strong Organizational Skills
  • Client Relationship Management
  • Effective Communication Skills
  • Driven Independent Worker
  • Effective Conflict Management
  • Strategic Decision Making
  • Effective Troubleshooting Skills
  • Proven Dependability
  • Emotional Sensitivity
  • Maintaining Confidentiality
  • Ethical Conduct

Certification

  • Restricted Driver's License
  • NZEA Level 3
  • New Zealand Certificate in Hairdressing Level 5

References

Tyne Thompson- Ministry of Social Development

Manager Client Service Delivery

0292522791

Timeline

Financial Case Manager

Ministry of Social Development
11.2023 - Current

Central Processing Officer

Ministry Of Social Development - Work And Income NZ
11.2022 - 11.2023

Hairstylist

Behind the Mirror Hair
11.2018 - 10.2022

Whangarei Girl's
Leilandra Huihui