Letisha Bolt
Timaru
Summary
Dynamic Coffee Barista with extensive experience at Stormy Brew with Chontelle Hudson, excelling in espresso preparation and customer service. Recognised for enhancing customer satisfaction through personalised beverage customisation and effective communication. Proven ability to manage inventory efficiently while maintaining cleanliness standards, contributing to a thriving café environment.
Overview
2
2
years of professional experience
Work History
Coffee Barista
Stormy Brew, Chontelle Hudson
Temuka
05.2024 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee bar area.
- Operated espresso machines and other coffee equipment efficiently.
- Assisted customers with menu selections and special requests.
- Handled cash transactions and processed customer payments accurately.
- Collaborated with team members to manage workflow and deliver high-quality service during peak hours.
- Educated customers about different coffee blends and brewing methods.
- Monitored inventory levels and reported restocking needs to management.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Operated cash register to process payments from customers.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Maintained cleanliness of work area, including counters and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Ensured that beverages were prepared correctly using standardized recipes.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Greeted customers, took orders and answered questions about menu items.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Customized drink orders to align with customer preferences, enhancing overall customer experience.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Achieved high customer satisfaction by promptly and accurately fulfilling drink orders and addressing inquiries.
- Managed cash register and processed transactions with accuracy and integrity.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Demonstrating and teaching new employer the process of iced drinks
Education
Opihi Collage
Temuka, TimaruSkills
- Espresso preparation
- Beverage customization
- Cash handling
- Inventory management
- Customer relationship management
- Menu knowledge
- Food safety compliance
- Team collaboration
- Effective communication
- Attention to detail
- Customer service
- Menu and product recommendations
- Order taking
- Cleanliness standards
- Coffee grinding
- Online transaction processing
- Display maintenance
- Drink customization
- Beverage preparation
- Cleanliness
- Safe food handling
- Brewing methods
- Speedy and efficient
- Adaptive and creative
- Smoothie making
- FLUENT IN [LANGUAGE]
- Active listener
- Cash register operation
- Food preparation
- Espresso machine operation
- Positive and professional
- Opening and closing coordination
- Opening and closing duties
- Friendly and outgoing
- Latte art
Languages
English
First Language
Timeline
Coffee Barista
Stormy Brew, Chontelle Hudson
05.2024 - Current
Opihi Collage