Lijo James
Auckland,NZ
Summary
Support Engineer with strong background in incident management and application support, focusing on technical systems. Transitioning to a developer role with skills in HTML, CSS, JavaScript, and modern web frameworks. Demonstrated problem-solving abilities and collaboration with cross-functional teams to deliver effective user-focused solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer, CRM DevOps
Tech Mahindra Ltd (Client: Spark NZ)
08.2021 - Current
- Collaborated with cross-functional teams including Order Management, Billing, ICMS, and FUSE to resolve operational incidents and address stuck orders within Siebel CRM.
- Identified and documented CRM bugs and issues as Product Backlog Items, recommending code fixes for future releases.
- Managed two proactive dashboards to address stuck orders and incidents, enhancing operational efficiency.
- Crafted and executed Oracle SQL queries to extract and manipulate data, aligning with commercial requirements.
- Executed tasks in a fully Agile setting, contributing to the efficiency of CRM DevOps operations.
Education
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology
Hamilton, NZ03-2021
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Karnataka, India 07-2018
Skills
- Oracle SQL
- Agile methodologies
- Incident management
- Operational efficiency
- React and TypeScript
- HTML and CSS
- Version control
- RESTful APIs
Certification
- LinkedIn Learning certificate (JavaScript Essential Training, React.js Essential Training)
- Udemy Certification - The Complete Oracle SQL Bootcamp
Timeline
Support Engineer, CRM DevOps
Tech Mahindra Ltd (Client: Spark NZ)
08.2021 - Current
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
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