Lily Haines
Nelson,New Zealand
Summary
Dedicated Customer Service extraordinaire providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Courier Driver
NZ Post/ NZ Couriers & Mainstream
Nelson, New Zealand
04.2023 - Current
- Reported any accidents or incidents involving self or others immediately following incident.
- Communicated with customers to coordinate delivery times.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Delivered items to residential addresses within specified time frames.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Assisted in the loading and unloading of goods from trucks, Vans and trailers using forklift.
Receptionist
WK Strawbridge - Accountants & Advisors
Nelson
04.2022 - 10.2022
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Utilizing websites such as Companies office and Xero
Pharmacy Assistant
Life Pharmacy Prices
Nelson
10.2021 - 04.2022
Cleaner, Kitchen Hand and Waitress
The Hotel Nelson
Nelson
02.2020 - 03.2021
- Within these jobs I have gained a wide range of skills that have come in handy through many occasions in the various roles I have done
- I love being front facing and mixing with a range of customers and building good relationships with clients
- During my role as a contract courier driver, I feel as though I have been able to elevate these skills as well as taking on new ones and new responsibilities especially taking my driving skills to a new level.
Education
Nelson Training Center
Skills
- Schedule Adherence
- Package Delivery and Pick-up
- Working Independently
- Attention to Detail
- OSHA Compliance
- Forklift Operation
Leadership Experience
I have taken on many leadership roles where necessary I was in the Army Cadets for 3 years and gained a fantastic range of skills such as leadership, communication and thinking for myself. I will always be the first person to put my hand up where I can, such as within my role as a contract courier where a lot of different things can happen, I'm always there to help out where needed and taking over others courier runs when necessary to help out, training new drivers and every day is different. Many different problems can arise, and we must think quickly on our feet about solutions and the best way to take care of customers and how to approach certain situations.
Communication Skills
I am huge on clear communication and being able to deliver the finest advice and help customers and clients to get them the best solution.
Personal Information
Date of Birth: 04/14/03
Timeline
Courier Driver
NZ Post/ NZ Couriers & Mainstream
04.2023 - Current
Receptionist
WK Strawbridge - Accountants & Advisors
04.2022 - 10.2022
Pharmacy Assistant
Life Pharmacy Prices
10.2021 - 04.2022
Cleaner, Kitchen Hand and Waitress
The Hotel Nelson
02.2020 - 03.2021
Nelson Training Center
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