Lucy Moana Williams
Auckland
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
38
38
years of professional experience
Work History
Student Services Coordinator
Skills Update Training And Education Group
05.2010 - Current
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Monitored curricula and course sequencing.
- Developed tutoring program to help students excel in studies.
- Enrolling potential students into available programs
- Vetting potential students by conduction Literacy and Numeracy Assessments
- Interview Enrolments for programs
Delivery Driver
Trade And Exchange (Sub-Contractor-Reg Williams)
02.1999 - 10.2006
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms
- Managed customer inquiries and complaints in polite and professional manner
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
Administrator
World Book Encyclopedias
03.1995 - 11.1998
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
Office Manager
ESCO International (Export & Import)
02.1994 - 02.1995
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
Fabricator
Stainless Technology
01.1991 - 12.1993
- Fabricated components and structures following customer requirements.
- Maintained clean and organized working environment to promote safety and efficiency.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Collaborated with team members to complete projects accurately and quickly.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
Office Clerk
Justice Department
03.1987 - 11.1990
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
Administrative Officer
Maori Affairs
01.1986 - 02.1987
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Henderson High School
Henderson, AUK12.1986
Skills
- Process Efficiency Improvements
- Reading Comprehension
- Clerical Support
- Administrative Support
- Vocational Programs Development
- Program Coordination
- Student Services
- Business Correspondence
- Educational Activities
- Group Sessions
- Intervention Planning
Swimming, Movie Buff,
I like swimming since I was young and I a movie enthusiastic.
Additional Information
REFEREES:-
Susan Shankaran
Campus Manager
Skills Update Training and Education Group
M: 021781650
EM: susan@skillsupdate.co.nz
Elizabeth Smith
QA Manager
Skills Update Training and Education Group
M: 0212808141
EM: elizabeth@skillsupdate.co.nz
Helen Hegley
Program Leader (Health & Welbeing)
Skills Update Training and Education Group
M: 0276576856
EM: helen.h@skillsupdate.co.nz
Timeline
Student Services Coordinator
Skills Update Training And Education Group
05.2010 - Current
Delivery Driver
Trade And Exchange (Sub-Contractor-Reg Williams)
02.1999 - 10.2006
Administrator
World Book Encyclopedias
03.1995 - 11.1998
Office Manager
ESCO International (Export & Import)
02.1994 - 02.1995
Fabricator
Stainless Technology
01.1991 - 12.1993
Office Clerk
Justice Department
03.1987 - 11.1990
Administrative Officer
Maori Affairs
01.1986 - 02.1987
High School Diploma -
Henderson High School
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