Melanie Luff
Christchurch
Summary
A motivated and dedicated professional with nearly 7 years of experience in a family business, offering strong administrative skills alongside excellent time management and problem-solving abilities. I am highly organized, with a keen eye for detail, and excel at managing daily operations, customer relations, and administrative tasks. With a passion for the outdoors, family, and personal growth, I take pride in delivering exceptional results and ensuring clients' needs are met. Seeking a new challenge where I can apply my expertise in administration, customer service, and operational efficiency to contribute to a dynamic and growing organization.
Overview
10
10
years of professional experience
Work History
General Manager
Azap Couriers Canterbury Ltd
05.2018 - 05.2025
- Overseeing and optimizing daily operations to ensure smooth and efficient workflow.
- Recruiting, training, and supervising staff to build high-performing teams and ensure operational success.
- Creating and managing staff rosters to ensure optimal coverage and alignment with driving regulations.
- Overseeing invoicing and billing processes, ensuring accuracy and timely delivery of invoices to clients.
- Managing payroll processes, ensuring accurate and timely compensation for all employees.
- Developing and expanding a customer database while fostering strong, long-term customer relationships.
Administration & Sales
Canterbury Biltong
01.2015 - 07.2018
- Managing payroll operations, ensuring accurate processing and timely distribution of employee compensation.
- Driving sales performance through strategic planning, customer engagement, and effective product promotion.
- Overseeing administrative tasks, ensuring efficient office operations, and maintaining accurate records and documentation.
- Delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for clients.
- Coordinating and dispatching orders efficiently, ensuring timely delivery and accurate order fulfillment.
Education
St Andrews College
01-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Verbal and written communication
- Administrative skills
- Customer relationship management
- Workflow planning
- Troubleshooting expertise
Timeline
General Manager
Azap Couriers Canterbury Ltd
05.2018 - 05.2025
Administration & Sales
Canterbury Biltong
01.2015 - 07.2018
St Andrews College
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