MELE AIONO
Auckland,New Zealand
Summary
A very honest and reliable individual who is highly motivated and thrives on challenges. Have had previous experiences in some of the fields listed above. Have the ability to interact with people from a diverse range of cultures and ages. A very hard worker, who always gives the best, also keen and willing to learn new skills. Can offer a prospective employer the satisfaction of knowing the job can be done.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AUCKLAND CITY COUNCIL
05.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Fill Team Member
KMART
02.2014 - 07.2014
- Part of Fill team
- Sorting out stocks for shop floor and getting shop ready for opening each day
- Maintained clean and organized work area, contributing to efficient and professional atmosphere within department.
- Assisted team members in improving workflow efficiency by sharing best practices.
Business Customer Service Representative
SALMAT
02.2008 - 11.2010
- Maintained detailed records of client interactions, enabling efficient tracking of progress towards issue resolution or sales goals.
- Managed high call volume while maintaining excellent rapport with customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Level 3 - Early Childhood Education
MSL Training
Manukau, NTL04.2012
Business Administration Course - Accounting And Tax
Act Business And Computer LTD
Manukau, NTL12.1998
Hillary College
Otara01.1997
Skills
- Good Communication Skills
- Highly Dependable
- Fast Learner
- Excellent attention to details
- Good typing skills
- Can work confidently under pressure
- Customer Service
- Active Listening
References
- Simeon, Kmart Fill Team Supervisor, (09) 250 5200
- Falahola Finau, Vodafone Business Manager, 021 123 6935
- Ruth Walsh, Assistant Head Teacher-Barnardos, (09) 274 5516
Certification
- Class 1 License
Languages
Samoan
Professional Working
Timeline
Customer Service Representative
AUCKLAND CITY COUNCIL
05.2017 - 12.2019
Fill Team Member
KMART
02.2014 - 07.2014
Business Customer Service Representative
SALMAT
02.2008 - 11.2010
Level 3 - Early Childhood Education
MSL Training
Business Administration Course - Accounting And Tax
Act Business And Computer LTD
Hillary College
- Class 1 License
Similar Profiles
Cal DanversCal Danvers
Marine Biodiversity Champion at Auckland City CouncilMarine Biodiversity Champion at Auckland City Council
Oleg PakshinOleg Pakshin
Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)
Ayushi PatelAyushi Patel
Event Service Attendant at Auckland Live and Conventions (Auckland CouncilEvent Service Attendant at Auckland Live and Conventions (Auckland Council