Summary
Overview
Work History
Education
Skills
Timeline
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Mia Alizzi

Napier City,HKB

Summary

I am an energetic, certified Barista who quickly masters new concepts and skills. I pick up quickly as a hands-on learner and am very familiar with the Hospitality field. I am passionate about helping customers and creating enjoyable experiences. I have a strong history of providing top-notch service and support. I have exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience

Work History

Barista

Parliamentary Service
Thorndon, Wellington
04.2022 - 04.2024
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Ordered supplies, equipment and ingredients as needed.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Participated in team meetings to discuss sales goals and promotional strategies.
  • Ensured consistent espresso quality through regular calibration.

Catering Assistant

Parliamentary Service
Thorndon, Wellington
04.2022 - 03.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our events and services.
  • Organized seating arrangements for VIPs and other attendees.
  • Responded quickly and professionally to any issues that arose during events.
  • Assisted in catering services including food preparation, delivery, setup, and cleanup after events.
  • Set up and tore down equipment for large scale events, conferences and graduations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Front of House Staff Member

Hot Chick & Cool Cat
Ahuriri, Napier
11.2020 - 02.2022
  • Greeted customers and answered questions about menu items.
  • Resolved customer complaints promptly and professionally.
  • Assisted with food preparation tasks as needed.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Performed opening and closing duties as assigned by management staff.
  • Demonstrated excellent communication skills while interacting with customers.
  • Answered phone calls from customers inquiring about take-out orders or reservations.
  • Provided exceptional customer service to ensure satisfaction.
  • Handled cash register transactions for both dine-in and take-out orders.

Back of House Staff Member

Beaches Cafe
Queenscliff, Victoria 3225, Australia
11.2019 - 01.2020
  • Labeled containers with name of product, date received, prepared, served.
  • Received shipments from vendors, inspected deliveries for quality assurance, stored items properly according to health department regulations.
  • Operated commercial dishwashers to ensure proper sanitation of dishes and utensils.
  • Followed recipes and customer requests to prepare meals.
  • Partnered with chef to cook food and comply with food preservation guidelines.

Education

High School Diploma -

Napier Girls' High School
Napier
12-2022

Skills

  • Beverage Preparation
  • Up-selling
  • Opening and closing duties
  • Espresso machine operation
  • Coffee expertise
  • Exceptional customer service
  • POS System Operation

Timeline

Barista

Parliamentary Service
04.2022 - 04.2024

Catering Assistant

Parliamentary Service
04.2022 - 03.2023

Front of House Staff Member

Hot Chick & Cool Cat
11.2020 - 02.2022

Back of House Staff Member

Beaches Cafe
11.2019 - 01.2020

High School Diploma -

Napier Girls' High School
Mia Alizzi