Mia Rafferty
Wellington,NZ
Summary
Resourceful team member with artistic and hospitality experience and excellent customer service and communication skills. Has an eye for detail that helps deliver impressive results in all outcomes - photographic projects, retail presentations and displays and reception responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gallery Assistant
Pataka Art & Museum
03.2023 - 03.2024
- Handled cash transactions and maintained sales and payments records accurately.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Assisted in creation of engaging social media content to increase online visibility for the gallery's exhibitions and events.
- Enhanced public relations efforts by effectively communicating with visitors and community about upcoming shows or special projects.
- Received, photographed, catalogued, researched and prepared stock gallery gift shop.
Waitress
Starfish Fish And Chips To Go
02.2020 - 03.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Multitasking serving customers at the till whilst packing and getting previous orders out.
- Keeping the kitchen and prep area clean and to a hygienic standard.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Photography Assistant
Helen Mitchell, Wellington Tattoo Convention
07.2022 - 07.2023
- Encouraging people to showcase their tattoos in free studio portraits
- Arranging model consent and information forms
- Managing studio set up including pack in and pack down.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
- Collaborated with photographer and art director to assist with daily tasks.
Bartender
Homegrown Festival
03.2021 - 03.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes, serving the most customers and making the most profit of all the bars across the festival grounds.
Photography Assistant
The Amazing Travelling Photobooth
11.2018 - 02.2020
- Set up various styles of photobooths and packed down
- Encouraged attendees of various events to get involved in the photobooth
- Crowd control
- Finding effective resolutions for any technological issues revolving around camera, printing or photobooth equipment.
- Collaborated with photographer and art director to assist with daily tasks.
- Facilitated printing of images for clients and attendees.
Photographer Volunteer
Radioactive
03.2019 - 11.2019
- Met weekly Friday performers to capture them in the radio station after performing on air.
- Arranged band to center around familiar radioactive props and find fresh new poses and angles each week.
- Sorted through large amounts of photos to find the best and most appropriate for Radioactive's social media.
- Securely delivered files to company.
Waitress
Zucca Ristorante
05.2018 - 10.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
Call Center Representative
One Contact
01.2018 - 05.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor of Design - Photography
Massey University
Wellington10.2022
Skills
- Stocking and Replenishing
- Adobe Creative Suite
- Quality Control Standards
- Data Entry
- Verbal Communication
- Teamwork and Collaboration
- Creative Direction
- Set up service delivery appliances, eg photographic studio
- Cash Register Operation
Additional Information
References
- Shu Lu
Employer
Starfish Fish and Chips To Go
021 033 5352
- Helen Mitchell
Lecturer and Employer
Massey University
027 445 7835
Certification
- Mental Health First Aid, St John's
Timeline
Gallery Assistant
Pataka Art & Museum
03.2023 - 03.2024
Photography Assistant
Helen Mitchell, Wellington Tattoo Convention
07.2022 - 07.2023
Bartender
Homegrown Festival
03.2021 - 03.2021
Waitress
Starfish Fish And Chips To Go
02.2020 - 03.2023
Photographer Volunteer
Radioactive
03.2019 - 11.2019
Photography Assistant
The Amazing Travelling Photobooth
11.2018 - 02.2020
Waitress
Zucca Ristorante
05.2018 - 10.2018
Call Center Representative
One Contact
01.2018 - 05.2018
Bachelor of Design - Photography
Massey University
- Mental Health First Aid, St John's
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