Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramota Matauiau

Wellington,NZ

Summary

IT professional prepared to drive impactful results in technology management. Skilled in network administration, cybersecurity, and system integration with strong focus on team collaboration. Known for reliability and adaptability, ensuring seamless operations and optimal performance.

Overview

5
5
years of professional experience

Work History

Service Desk Agent

NTT Data
04.2025 - Current
  • Resolved technical issues for end-users via phone, email, and chat support.
  • Provided exemplary customer service to enhance user satisfaction and retention.
  • Diagnosed hardware and software problems using remote tools and ticketing systems (Service Now, JIRA, Freshservice).
  • Documented troubleshooting steps and solutions in knowledge base for future reference.
  • Addressed users customer service concerns and decided when to escalate problems to specialist team members.
  • Provided services in Active Directory, Azure Active Directory, Remote Desktop, DaaS, Citrix, NZSB workspace, Icon workspace, KiwiRail workspace.

IT Officer

Samoa International Finance Authority
12.2020 - 12.2024
  • Negotiated favourable terms for clients in complex commercial assets, ensuring mutually beneficial outcomes.
  • Increased client base by developing and maintaining strong relationships with key commercial customers.
  • Liaised with lawyers in terms of modifying of contracts between SIFA and vendors (any amount above the standard requires a contract a contract including yearly or 2 years) including software update, firewall devices, yearly subscriptions.
  • Seek quotes from more than 2 vendors depending on the item in order to make decisions.
  • Managed cybersecurity software which includes firewall rules and policies.
  • Documented technical procedures, issues and solutions for future reference.
  • Proactively improved the cybersecurity posture of the office by holding monthly training sessions that gave employees the know-how to recognize and counteract online attacks.
  • ICT Policy, Disaster Recovery and Cybersecurity Plan for the organization completed each year.
  • Completed the HR project in charge of switch from manual payroll and attendance to Payroll system and biometric system.
  • Completed installation and configuration of office equipment.
  • Windows Server 2022 fully installed including office systems.
  • The migration of emails from Mdaemon to MS 365 was implemented successfully.
  • Completion of installing switches for network & internet for the office.
  • Implementation of Sophos firewall to the office successfully decrease the amount of attacks through the network with reference to internet consumption, employee visits to dubious websites, websites that were blocked and permitted, device upgrades and internet speed.
  • Liaised and provided efficient and effective solutions professionally with Trustees( clients) regarding an upgrade and reinstalling of the system that is shared between the organization and the clients.
  • Successfully rolled out updates and report of all IT assets.
  • Completed leading project of designing office logo for generated reports used by SIFA.

Assistant Information, Communication and Technology Officer

Electronic Power Corporation
11.2020 - 12.2020
  • Reported all necessary information to the Senior & Manager and worked closely with them to achieve and maintain goals.
  • Assisted Senior systems and networking administrators with printers and hardware issues for users.
  • Assisted with resetting passwords of share drives accounts.
  • Researched on ongoing projects and issues in the ministry.
  • Front-line caller from users request.
  • Assisted with online meetings between vendors internationally and locally

Education

CCNA1v7 -

The University of The South Pacific
Alafua, Samoa
10.2022

Bachelor of Engineering - Computer Science

University of Science And Technology Beijing
Beijing, China
06.2020

Chinese Language -

Tianjin University
Tianjin, China
06.2016

Foundation of Science -

National University of Samoa
Le Papaigalagala, Samoa
12.2014

Skills

  • Problem Solving
  • Team Work
  • Cybersecurity
  • Software development
  • Network security
  • User support
  • Microsoft 365 Firewall (Sophos)
  • Windows server 2019/Windows 11,10
  • Time management
  • Active Directory
  • Communication Skills

Timeline

Service Desk Agent

NTT Data
04.2025 - Current

IT Officer

Samoa International Finance Authority
12.2020 - 12.2024

Assistant Information, Communication and Technology Officer

Electronic Power Corporation
11.2020 - 12.2020

CCNA1v7 -

The University of The South Pacific

Bachelor of Engineering - Computer Science

University of Science And Technology Beijing

Chinese Language -

Tianjin University

Foundation of Science -

National University of Samoa

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Ramota Matauiau