MIA SINCLAIR
Auckland,Kingsland
Summary
I’m a dedicated and enthusiastic retail professional with over five years of experience in customer service and sales. I've had the opportunity to lead teams, drive sales, and create positive team environments. My friendly demeanor helps me build genuine connections with both customers and colleagues, making every interaction enjoyable. I thrive in team settings and always aim to contribute to a welcoming and engaging atmosphere.
I am proficient in stock management and maintaining a consistent inventory. With experience operating multiple POS systems and learning them quickly, I always strive to be a reliable and responsible team member. My love for retail and connecting with customers motivates me to achieve targets, making me a supportive and valuable addition to any retail team.
Overview
6
6
years of professional experience
Work History
Part-Time Sales Assistant
Barkers
08.2024 - Current
- Operated the store independently one day a week, managed daily store operations including opening and closing procedures as a Key Holder.
- Managed customer inquiries, complaints, and returns, ensuring a positive experience.
- Stock management, processing and re locating inventory
- Processed transactions accurately while delivering exceptional customer service.
- Assisted customers in locating products and facilitated ordering from external sites.
Part-Time Sales Assistant
Barkers
07.2023 - 08.2024
- Managed daily store operations including opening and closing procedures as a Key Holder.
- Assisted customers in selecting products, providing tailored advice to enhance their shopping experience and resolving complaints with empathy to maintain a positive store reputation.
- Processed transactions accurately while delivering high-quality customer service and building rapport with repeat customers to foster long-term loyalty.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Assistant Manager
Barkers
11.2023 - 02.2024
- Assisted in managing store operations, ensuring high standards of customer service and store presentation.
- Assisted customers by assessing their needs and maintaining current knowledge of consumer preferences.
- Stock and inventory management, maintained an organised stock room
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in visual merchandising by placing new product, window decals and current promotions.
Assistant Manager
Barkers
10.2022 - 07.2023
- Led a team to achieve sales targets and foster a collaborative work environment
- Faced paced environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff to create a cohesive team environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Responsible for preparing weekly reports containing financial overviews, store performance reviews and product feedback.
Marketing Coordinator (Internship)
Marijke Timmers Marketing Solutions
05.2022 - 08.2022
- Collaborated on marketing strategies and brand development, enhancing client relationships
- Gained experience in tracking marketing performance and understanding customer engagement
- Participated in meetings and maintained client relationships
- This was an unpaid role that I took on for 4 months to broaden my knowledge and skills within a fast changing marketing environment
Full-Time Sales Assistant
Zara
03.2022 - 06.2022
- Provided personalized customer service in a fast-paced environment, adapting to seasonal product changes
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Retail Assistant
Farmers - Womenswear Department
11.2021 - 02.2022
- Collaborated with team members to meet sales targets while ensuring customer satisfaction
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Pharmacy Sales Assistant
Unichem Pharmacy
01.2019 - 02.2020
- Maintained a clean and organized workspace, adhering to strict hygiene guidelines for a safe environment.
- Handled cash transactions accurately, processing payments securely while maintaining excellent rapport with customers.
- Educated customers on the proper usage of over-the-counter medications, reducing potential risks or complications.
- Consistent stock takes and maintained an up to date inventory
- Participated in ongoing professional development activities to stay current with industry trends and best practices.
Education
6-Month Online Training Course - Paid Media Management, Building Omnichannel Presence, Customer Journey and Experience
Marketing Solutions
NCEA Level 3 - Theatre, Music Development, English, Social Sciences
Taupo-nui-a-Tia College
Bachelor of Creative Writing -
AUT
01.2025
Skills
- Stock management
- Positive customer service and sales
- Processing payments
- Point of sale operation
- Eager and fast learner
- Adaptable and working well under pressure
- Reliable and Responsible
- Adaptable and working well under pressure
Timeline
Part-Time Sales Assistant
Barkers
08.2024 - Current
Assistant Manager
Barkers
11.2023 - 02.2024
Part-Time Sales Assistant
Barkers
07.2023 - 08.2024
Assistant Manager
Barkers
10.2022 - 07.2023
Marketing Coordinator (Internship)
Marijke Timmers Marketing Solutions
05.2022 - 08.2022
Full-Time Sales Assistant
Zara
03.2022 - 06.2022
Retail Assistant
Farmers - Womenswear Department
11.2021 - 02.2022
Pharmacy Sales Assistant
Unichem Pharmacy
01.2019 - 02.2020
NCEA Level 3 - Theatre, Music Development, English, Social Sciences
Taupo-nui-a-Tia College
Bachelor of Creative Writing -
AUT
6-Month Online Training Course - Paid Media Management, Building Omnichannel Presence, Customer Journey and Experience
Marketing Solutions
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