MICHAEL VAIPULU
Auckland,Onehunga
Summary
I am a NZ born Tongan male who is
immensely proud of my heritage and
the values that are intrinsic to my
culture.
I have management experience in
the food industry, and it is there I
developed my organizational,
communication and leadership skills.
I am a hardworking and reliable.
worker with a strong sense of
teamwork and leadership skills. I am
highly organized with excellent time
management skills. In a team
environment I am proactive and
punctual with a team-oriented
mentality.
Overview
8
8
years of professional experience
Work History
Courier & Parcel Officer
Courier Post NZ - East Tamaki
12.2018 - 03.2024
- Sort our customer's parcels & freight based in our East Tamaki depot
- Dispatch correctly to our couriers to ensure they can deliver on time
- Handle freight in a careful and professional manner
- Liaise with various internal contacts to solve problems and raise issues where required
GP Manager
McDonald's - Greenlane
05.2017 - 10.2018
- Ensured quality of food and service thru effective people and management skill.
- Effective handled of labor and food targets to meet company goals Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.
- Integrated people skills along with effective customer resolution to alleviate customer conflicts.
- Learned and trained employees on new policies and products that were implemented at time of employment.
- Hired new employees and followed up on their progress.
- Responsible for quality, service, and cleanliness.
- Monitored employees from Observation Post and from all areas of restaurant.
- Prepared food while delivering a quality and fast made neat product.
- Recorded inventory and labor targets at the end of shifts.
Shift Manager
McDonald's - Mt Wellington
11.2016 - 05.2017
- Looked after the operational, and managerial duties, and functions
- Supervised the work of other staff members, and organized the stocks, and other important equipment
- Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business
- Looked after the company policies, and procedures, and ensured high standards of customer service
- Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations
Crew Member
McDonald's - Mt Wellington
11.2015 - 11.2016
- Good customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care of what they need
- Able to cope with different people and solving problems
- Adaptable to pressure, responsible, organized and hardworking
- Friendly, courteous, and enthusiastic
- Clear communication skills
- Practiced cleanliness
- Able to collaborate and work well in a teamwork
Education
No Degree - Customer Service
Te Pūkenga WBL Ltd. - ServiceIQ
01.2018
No Degree - Customer Service
Te Pūkenga WBL Ltd. - ServiceIQ
11.2015
Certificate in Education (incomplete) -
University of Auckland
01.2015
Level 3 Certificate in ECE Education - Education
New Zealand's Career College
12.2014
NCEA Level 3 (2014) -
St Paul's College
183 Richmond Road Ponsonby10.2014
NCEA Level 2 (2013) -
St Paul's College
183 Richmond Road Ponsonby11.2013
NCEA Level 1 (2013) -
St Paul's College
183 Richmond Road Ponsonby08.2013
Skills
- Organization skills
- Excellent communication skills
- Problem Solving
- Motivating skills
- Leadership & supervision skills
- Coordinating skills
- Administrative skills
- Goal setting and implementation
Personal Information
Date of Birth: 03/11/96
Hobbies and Interests
- Being active
- Listening to music
- Watching movies
- Socialising with friends
Timeline
Courier & Parcel Officer
Courier Post NZ - East Tamaki
12.2018 - 03.2024
GP Manager
McDonald's - Greenlane
05.2017 - 10.2018
Shift Manager
McDonald's - Mt Wellington
11.2016 - 05.2017
Crew Member
McDonald's - Mt Wellington
11.2015 - 11.2016
No Degree - Customer Service
Te Pūkenga WBL Ltd. - ServiceIQ
No Degree - Customer Service
Te Pūkenga WBL Ltd. - ServiceIQ
Certificate in Education (incomplete) -
University of Auckland
Level 3 Certificate in ECE Education - Education
New Zealand's Career College
NCEA Level 3 (2014) -
St Paul's College
NCEA Level 2 (2013) -
St Paul's College
NCEA Level 1 (2013) -
St Paul's College
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