Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
References
Timeline
Generic

Michaela Thompson

Summary

I am a motivated and dependable Duty Manager with an engaging personality and flexible approach to things. I am able to provide fast, high quality customer service to guests in restaurant settings to make sure they have a positive dining experience. I have a strong focus on teamwork and adaptability, consistently meeting any changing needs. I am able to manage multiple tasks, handle customer enquires, maintaining a clean workplace, along with resolving issues with customers, team members or others.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager and Front of House

Beers by Bacon Brothers
05.2022 - Current
  • Served as a designated Duty Manager, ensuring full compliance with Sale and Supply of Alcohol Act 2012 and all licensing Conditions.
  • Served food and beverages promptly with a focused attention to customer needs.
  • As a Duty Manager, successfully handled all licensed premises operations, including staff supervision, cash handling, and enforcing host responsibility standards
  • Maintained a safe and controlled environment by monitoring intoxicated patrons and enforcing all licensing conditions.
  • Performed opening and closing duties, ensuring the dining area was prepared for easy service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Kitchen Hand

The Barn Waimate
11.2021 - 02.2022
  • Cleaned utensils, dishes and glasses for customer use.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to customer.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.

Kitchen Hand

Lister Home and Hospital, Waimate
01.2021 - 11.2021
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Displayed strong knowledge of proper food safety and sanitation practices.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Education

High School Diploma -

Waimate High School
12.2021

Skills

  • Customer service
  • Conflict resolution
  • Time Management
  • Organizational skill
  • Decision-making
  • Cash handling
  • Verbal and written communication
  • Relationship building

Certification

  • Manager's Certificate (Sale and Supply of Alcohol Act 2012)

- Issued by Christchurch District Licensing Committee [August 2024]

  • Licence Controller Qualification (LCQ)

- Completed NZQA Unit Standards 4646 and 16705 [November 2021]

Accomplishments

  • Helped direct a student council group for multiple years.
  • Instructed and supported students over the course of 2 years a Peer Support Leader.
  • Assisted in helping organise and partaking in multiple high school events such as school formals, showquest, open days and inter-school house group activities ( arts week, house choir, athletics, swimming etc..)
  • Volunteering in local events such as Christmas Parades, Christmas in the park, The March Hare Motorcycle Rally.
  • Took part in fundraising and events for my local church youth group

Interests

Outside of work I try and keep up with a variation of hobbies From exploring various forms of art, such as sketching, water colours, and digital art that help to support my creativity and personal growth, to cooking for friends and family gatherings as it allows me to learn new cooking techniques and expand my skills while also having fun and connecting with those around me I am also an avid reader, whether it is novels, cookbooks or articles which helps to expand my knowledge or provide an escape after a long day

References

  • Diane Turner, Lister Home and Hospital - ph: 036898935, Diane@listerhome.com
  • Annabel Patrick, The Barn Waimate - ph: 036896010, thebarnwaimate@gmail.com
  • Will Jones, Bacon Brothers - ph: 0212981156, hr@beersbeers.co.nz

Timeline

Duty Manager and Front of House

Beers by Bacon Brothers
05.2022 - Current

Kitchen Hand

The Barn Waimate
11.2021 - 02.2022

Kitchen Hand

Lister Home and Hospital, Waimate
01.2021 - 11.2021

High School Diploma -

Waimate High School

Similar Profiles

CREATE PROFILE
Michaela Thompson