Vanessa Mardones Saguas
BASED IN QUEENSTOWN ,DUTY MANAGER / HOSP CHILEAN, 37 Years Old
Summary
Energetic, enthusiastic, and passionate professional and entrepreneur currently dedicated to hospitality and customer service in New Zealand. Skilled in front-of-house operations, food and beverage management, and team leadership, with a strong ability to create unforgettable guest experiences. Fluent in English, Spanish, and Portuguese, adaptable to diverse environments, and eager to bring my expertise to a world-class hospitality team. Seeking opportunities with visa sponsorship.
Overview
8
8
years of professional experience
Work History
Front of House & Duty Manager
THE HEADWATERS ECO LODGE
Glenorchy, New Zealand
11.2024 - 02.2025
- Service tailored to a select number of guests, providing personalized attention during a three-course dinner
- Collaborating seamlessly with the kitchen team to deliver a refined and memorable dining experience
- In addition to providing specialized service for corporate and community events, including weddings, Christmas & New Year's Eve, ensuring an elegant six-course dining experience
Host
MRS WOOLY´S CAMPGROUND
Glenorchy, New Zealand
11.2024 - 02.2025
- Responsible for managing reservations, handling guest inquiries and issue resolution, overseeing the general maintenance of the campground, and providing tourist information about the area
- Duties also included check-in & check-out procedures, answering phone calls, and responding to emails
- Proficient in Newbook reservation system
Casual Clubhouse Front of House & Bartender
THE HILLS / GOLF CLUB
Arrowtown, New Zealand
11.2024 - 12.2024
Front of House & Duty Manager
FRANK'S HOSPITALITY GROUP
Queenstown, New Zealand
05.2023 - 09.2024
- Oversee daily operations, ensuring seamless service and customer satisfaction
- Handle customer inquiries, reservations, and issue resolution
- Manage bar and café operations
- Train and mentor new team members to maintain high service standards
- Perform POS system operations, cash handling, and daily financial reports
- Open and close venues, ensuring smooth transitions between shifts
Founder | Owner | Chef | Manager
PRANA SOPAS
Santiago, Chile
06.2017 - 03.2023
- Company Overview: Instagram: @prana.sopas
- Established and managed a successful food business specializing in healthy, sustainable soups
- Led all aspects of business operations, including marketing, sales, and customer relations
- Ensured kitchen efficiency and high-quality food production
- Managed finances, inventory, and staff to drive business growth
- Built a strong brand presence through social media marketing
Kitchen Hand & Prep Chef
FRANK'S HOSPITALITY GROUP
- Assisted in food preparation and kitchen operations during peak hours
- Operated dishwashing equipment and maintained high sanitation standards
- Supported buffet and à la carte service in a high-volume environment and special functions
Education
Bachelor’s Degree in History & Cultural Management - & Related Postgraduate Studies
Universidad Santiago De Chile
01-2013
Skills
✔ Duty Manager Certificate
✔ Barista & Professional Bartender
✔ Friendly and positive attitude
✔ Luxury Guest Experience & VIP Service
✔ Food safety standards
✔ Team Leadership / Staff training
✔ POS System Management, Newbook & Cash Handling
✔ Wine & Fine Dining Knowledge
✔ Exceptional customer service and problem-solving abilities
✔ Valid New Zealand Driver’s License Own Transport
✔ Immediate Availability Open to Relocation
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ADDITIONAL INFORMATION
✔ Passionate about travel, nature, and birdwatching
✔ Wellbeing: slow food, yoga, hiking, natural medicine, aromatherapy
✔ Enthusiast of fine dining and the wine industry with a vibrant social life
✔ Seeking new career opportunities to improve my performance in hospitality with a potential Acredited Employer Work Visa
Timeline
Front of House & Duty Manager
THE HEADWATERS ECO LODGE
11.2024 - 02.2025
Host
MRS WOOLY´S CAMPGROUND
11.2024 - 02.2025
Casual Clubhouse Front of House & Bartender
THE HILLS / GOLF CLUB
11.2024 - 12.2024
Front of House & Duty Manager
FRANK'S HOSPITALITY GROUP
05.2023 - 09.2024
Founder | Owner | Chef | Manager
PRANA SOPAS
06.2017 - 03.2023
Kitchen Hand & Prep Chef
FRANK'S HOSPITALITY GROUP
Bachelor’s Degree in History & Cultural Management - & Related Postgraduate Studies
Universidad Santiago De Chile