- Gym Workouts 5-6x weekly
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Music
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Horseback Riding
- Baking
Mila Crouch
Hamilton,Matangi
Summary
Over the past two years I have developed strong customer service skills and attention to detail due to the fast-paced retail environment of Hillcrest New World. I am a proven multi-tasker who is used to working on a variety of things at once, with my experience working in the high-stress environment of a racing stable giving me this crucial skill. I am a fantastic listener, responsible, and polite, and always strive to complete tasks to the highest standard possible. I consistently demonstrate my ability to handle transactions efficiently while maintaining customer satisfaction, and am looking to transition into a new field where I can utilize these skills to the benefit of customer experience.
Overview
2
2
years of professional experience
Work History
Checkout Operator
Hillcrest New World
05.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to ensure a smooth process for customers.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Stable Hand
Foote Racing
03.2023 - 07.2023
- Maintained clean stables for horse and human health and safety standards.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
- Used time-management strength to ensure multiple tasks were done at one time.
Education
High School Diploma -
Hillcrest High School
Hamilton, NZ10-2024
Skills
- Effective Under Pressure
- Resolving Customer Complaints
- Ensuring Workplace Cleanliness
- Point of sale system operations
- Liquor law compliance
- Excellent customer service
- Rapid Learner
- Strong work ethic
- Team collaboration
- Reliable and responsible
- Effective multitasking
Accomplishments
I was awarded 4th place in the Checkout Operator of the Year competition in 2024 out of over 100 competitors. This perfectly demonstrates my ability to offer customer satisfaction and conversation whilst completing the task of correctly scanning and checking out their items, providing them with an overall fantastic customer experience.
Interests
Timeline
Checkout Operator
Hillcrest New World
05.2023 - Current
Stable Hand
Foote Racing
03.2023 - 07.2023
High School Diploma -
Hillcrest High School
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