Minuk Jayathilake
Auckland
Summary
Energetic and eager guy looking to gain some hands-on work experience! Currently studying marketing and ready to dive in and learn. I’m a fast learner, adaptable, and love working with people. Excited to put my skills to use and get involved in. I’m all about personal growth and can’t wait to tackle new challenges while contributing to a great team!
Overview
3
3
years of professional experience
Work History
Concierge Porter
SKYCITY Grand Hotel
03.2023 - Current
- Assisted guests with their needs or requests, demonstrating empathy and understanding in every interaction.
- Handled valet parking for guests, ensuring a smooth arrival and departure experience while efficiently managing luggage and amenities. Proactively resolved guest inquiries and concerns, providing top-notch customer service to enhance their stay.
- Maintained front concierge desk to provide visitors with access to relevant local information, such as making bookings and recommendations.
- Provided exceptional customer service to a diverse range of guests, creating an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, and conflict resolution
Duty Manager
Hells Pizza
05.2022 - 03.2023
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance and customer satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Delivery driving and basic kitchen processes along with customer interaction and service.
Baker
Bakers Delight
01.2022 - 03.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Bachelor of Business - Marketing
Auckland University of Technology
Auckland, NZ11-2026
High School Diploma -
Auckland Boys Grammar
Epsom, NZ12-2022
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Team player mentality
- Hospitality
Languages
English
Native or Bilingual
Sri Lankan
Limited Working
Timeline
Concierge Porter
SKYCITY Grand Hotel
03.2023 - Current
Duty Manager
Hells Pizza
05.2022 - 03.2023
Baker
Bakers Delight
01.2022 - 03.2022
Bachelor of Business - Marketing
Auckland University of Technology
High School Diploma -
Auckland Boys Grammar
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