Mya Ducrot
Whangarei,New Zealand
Summary
I am personable, friendly and solution-oriented, with over 4 years of experience in service and support and over 2 years in the administrative field. I am a customer-focused team player offering expertise in attention to detail, time management and organisation. I have a passion for naturopathy and creative outlets including music and photography. I am always willing to learn new skills and pride myself on my ability to communicate and work well with others.
Overview
5
5
years of professional experience
Work History
Vehicle Administrator/Photographer
Pacific Motor Group
Morningside, Whangarei
09.2022 - Current
- Provided general administrative support to staff members.
- Maintained filing system for important documents such as contracts and invoices.
- Designed forms and templates to streamline workflow processes within the organization.
- Supported departmental activities by providing clerical assistance as needed.
- Take and edit photos using Adobe Lightroom and other software applications.
- Conducted research on requested topics using reliable sources.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Sales Assistant
Jay Douglas - Whangarei Growers Market
CBD, Whangarei
02.2019 - 12.2023
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash payments.
- Built strong relationships with customers to maintain loyalty and promote efficient operations.
- Performed a variety of tasks such as lifting heavy objects, rotating stock and organising product displays.
Call Centre Operator
Amundson & Amundson
CBD, Whangarei
07.2021 - 07.2022
- Handled more than 100 calls per day to assist customers and dispatch services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted with the bookings of travel arrangements for customers, vehicle repairs, medical appointments and more.
- Maintained accurate records of all bookings made, including contact information, dates, costs and other relevant details.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Level 4 Certificate in Career And Study Preparation -
Northtec
Whangarei01-2020
NCEA Level 2 -
Pompallier Catholic College
Whangarei01-2019
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Verbal and Written Communication/Fluent in English
- Customer Service/Interpersonal Skills
- Upbeat and Positive Personality
- Proficiency in Microsoft Office/Computer Skills
- Program Management
- Time Management
Referees
- Sharron Windust Dealer Principal - 021 940 874
- Jay Douglas Business Owner and Salesman - 021 910 461
Timeline
Vehicle Administrator/Photographer
Pacific Motor Group
09.2022 - Current
Call Centre Operator
Amundson & Amundson
07.2021 - 07.2022
Sales Assistant
Jay Douglas - Whangarei Growers Market
02.2019 - 12.2023
Level 4 Certificate in Career And Study Preparation -
Northtec
NCEA Level 2 -
Pompallier Catholic College
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