Nadia Bedford
Christchurch,CAN
Summary
Efficient Checkout Supervisor with expertise in managing high-volume operations and implementing loss prevention strategies. Trains new staff to enhance service quality and optimize checkout processes. Strong communicator and problem solver, focused on delivering exceptional customer experiences while maintaining operational efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Checkout Supervisor
New World Opotiki
Bay of Plenty region , Opotiki
11.2023 - 07.2026
- Supervised checkout operations and maintained efficient customer flow.
- Trained new cashiers on register systems and customer service standards.
- Ensured compliance with store policies and health regulations during transactions.
- Assisted in resolving customer issues and provided timely solutions.
- Managed cash handling procedures and balanced registers at shift end.
- Conducted regular staff meetings to communicate updates and enhance team performance.
- Monitored inventory levels for checkout supplies and requested restocking as needed.
- Resolved customer complaints in an efficient and courteous manner.
- Provided feedback to management regarding employee performance issues.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Dive Guide-Scuba Diving Instructor
Belinda Botha ( Dive Munda)
Munda, SOLOMON ISLANDS
09.2016 - 12.2018
- Led guided diving tours for diverse groups in safe environments.
- Educated participants on marine life and dive safety protocols.
- Ensured equipment maintenance and safety checks before each dive.
- Monitored underwater conditions to ensure safety and enjoyment during dives.
- Coordinated logistics for dive trips, including transportation and scheduling.
- Communicated effectively with guests to address inquiries and concerns.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Assisted in training new guides on operational procedures and best practices.
- Worked closely with volunteers who assisted with guiding activities.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Educated and shared natural, geological and cultural history through story-telling.
Education
Certificate in Business Administration
The Career Academy
10.2025 - 07.2026
Goldie College National Secondary School
Solomon Islands , MundaKokeqolo Community High School
Solomon Islands , MundaSkills
- Point of sale systems
- Cash handling expertise
- Lotto operator
- Monitoring & recording security issues both at Checkouts & on the floor
- Customer service
- Complaint resolution
- Team leadership
- Effective communication
- Time management
- Multitasking
- Calm under pressure
- Punctual and reliable
- Fast learner
- First Aid trained
Languages
English
First Language
Solomon Islands Pijin
Advanced (C1)
C1
Certification
- Certified Scuba Schools International Open Water Instructor (Dive Pro: 80361), Dive Control Specialist (Dive Pro: 80361), Dive Guide ( Diver Level 3), Specialty Instructor (Diver Stress and Rescue, Night Diving, Wreck & Wall Diving, Nitrox, Freediving & Perfect Buoyancy).
- Foodstuffs North Island- completed foodies learning "Creating Awesome Customer Experiences " course.
- Lotto Operator course.
- Triple One Care First Aid certified.
Accomplishments
- New World Opotiki Puku Mahi Award recipient
- New World Opotiki Employee of the Month for January 2024
References
References available upon request.
Timeline
Certificate in Business Administration
The Career Academy
10.2025 - 07.2026
Checkout Supervisor
New World Opotiki
11.2023 - 07.2026
Dive Guide-Scuba Diving Instructor
Belinda Botha ( Dive Munda)
09.2016 - 12.2018
Goldie College National Secondary School
Kokeqolo Community High School