Natalya Marshall
Summary
Customer-focused professional with experience in team leadership, customer service, marketing and sales. Brings a positive and solution targeted approach to every situation, with strong conflict resolution skills to maximise customer satisfaction. Founded and developed Cultivated Vision, a travel website designed to compile essential resources for new travellers. Passionate about expanding marketing and sales expertise to drive results and contribute to organisational growth.
Overview
4
4
years of professional experience
Work History
Checkout Supervisor
Woolworths
Waikanae, Wgtn
04.2024 - Current
- Supervised daily operations, enhancing store functionality and team performance.
- Trained new staff on customer service and operational procedures.
- Managed daily cashier drawer processes to maintain financial integrity and efficiency.
- Resolved customer complaints promptly, contributing to high levels of customer satisfaction.
- Managed inventory levels and organized stock displays to optimize product accessibility.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Built and maintained working relationships with peers and upper management.
- Completed course to attain an alcohol license (ARG).
Affiliate Marketer
Cultivated Vision
Paraparaumu, Wgtn
01.2025 - 01.2026
- Created strategic partnerships with brands, strengthening affiliate marketing initiatives. E.g booking.com, Viator etc.
- Managed content creation for promotional purposes across various digital platforms.
- Analyzed performance metrics to refine marketing strategies and improve engagement.
- Developed and created a fully functional website within two weeks.
- Acquired foundational coding skills to assist in website development.
- Focused on SEO and SEM to maintain the website's vitality.
- Researched industry trends to identify new affiliate opportunities and best practices.
Hospitality Worker
SSC hospitality
Wellington, Wgtn
07.2022 - 09.2023
- Delivered exceptional customer service, enhancing guest experience in fast-paced environment.
- Handled customer complaints professionally, fostering positive relationships with patrons.
- Managed cash register and handled customer transactions accurately.
- Executed tasks with efficiency and respect in high-pressure situations.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
Education
Kapiti College
Paraparaumu, WgtnSkills
- Cash handling
- POS system operation
- Customer service
- Team leadership
- Staff training
- Operational efficiency
- Digital marketing
- Content creation
- Website development
- Performance analysis
- Relationship building
- Attention to detail
References
For a Verbal reference, please contact Fraser Baxter, Woolworths Waikanae manager.
Call 021 023 52659 or Email storemanager.waikanae@woolworths.co.nz
Timeline
Affiliate Marketer
Cultivated Vision
01.2025 - 01.2026
Checkout Supervisor
Woolworths
04.2024 - Current
Hospitality Worker
SSC hospitality
07.2022 - 09.2023
Kapiti College