AALIYAH EMILY PULLEN-PUTOHE
BP Connect-Clifton
Campbells bay,AUK
7
years of professional experience
Motivated and reliable individual seeking full time work in retail or customer service. I bring strong communication, teamwork, and leadership skills, along with hands-on experience in fast-paced, customer-focused environments. I have multiple years of barista and food handling experience as well as customer service skills. Known for my positive attitude, adaptability, and ability to stay calm under pressure, I am eager to contribute to a team while continuing to grow professionally. Recently competed in a wildbean coffee competition under supreme and placed second for my region this year.
Work History
Cafe Team Leader
9 Months- Trained and mentored team members on food safety and service efficiency, enhancing team performance and compliance.
- Managed inventory levels and coordinated timely replenishment of supplies, ensuring consistent service and reducing shortages.
- Collaborated with management to create promotional strategies that boosted foot traffic and sales volume.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to complement beverage choices.
- Led daily espresso bar operations, maintaining consistent beverage quality and service standards
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
- Prepared food items following sanitation, portioning, and quality standards
- Followed food safety procedures for handling, storage, and temperature control
Shift Supervisor
2 Years 2 Months- Prepared and served food to order, ensuring compliance with hygiene standards for safe dining experience
- Delivered friendly and efficient customer service, enhancing customer satisfaction
- Operated espresso machines and grinders, guaranteeing consistent product quality and taste for every beverage.
- Supervised shift operations, ensuring smooth customer service and team coverage across forecourt and store areas.
- Prepared espresso beverages and brewed coffee to consistent quality standards during high-volume service.
Crew Member
5 Months- Deliver high-level customer service in a busy cinema setting
- Manage ticketing, food service, and cleaning responsibilities
- Support event setups and crowd coordination
- Managed ticketing, concessions, and ushering operations to support seamless guest flow.
Checkout Supervisor
10 Months- Supervised front-end operations and junior team members
- Resolved customer service escalations and processed refunds to ensure customer satisfaction
- Trained new staff and coordinated shift changeovers to maintain operational continuity
- Supervised checkout team, maintained smooth queue flow, and resolved customer service issues promptly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Checkout Operator
1 Year 2 Months- Processed customer transactions, ensuring accuracy and efficiency
- Supported stock checks and promoted in-store initiatives
- Restocked and organized merchandise in front lanes.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Sandwich Artist
2 Years- Prepared and served food to order, ensuring adherence to hygiene standards
- Delivered friendly, efficient customer service to enhance customer experience
- Prepared customized sandwiches and salads following Subway recipes and customer preferences.
- Restocked ingredients, monitored inventory levels, and rotated products using FIFO practices.
Education
NCEA
- Ncea level 3 completed
- Home Economics endorsed with Merit
- Māori, Design & Photography endorsed with Merit
Skills
Barista expertise
Staff leadership
Food presentation
Waste reduction
Exceptional customer service
Team leadership
Espresso machine operation
Beverage preparation
POS systems
Coffee expertise
Time management skills
Reliability and punctuality
Refunds and exchanges
Timeline
Cafe Team Leader
BP Connect-Clifton
12.2025 - 09.2026Read More
Shift Supervisor
Bp Connect
10.2023 - 12.2025Read More
Crew Member
Event Cinemas
05.2023 - 10.2023Read More
Checkout Supervisor
Pak N Save
06.2022 - 04.2023Read More
Checkout Operator
Pak N Save
02.2022 - 04.2023Read More
Sandwich Artist
Subway
12.2019 - 12.2021Read More
Waiuku College
NCEA
Read More